Fresh install of Frog Extracter crashes when run

[MrWu]

Hi there;

 

2 Fresh Windows 2008 Server R2 and 1 fresh Windows 7 32 bit I'm about to tear my hair out

 

This has been with Frog support for a few days with not much progress.

 

Basically we have migrated to a new Sims Server Win2008 R2 (the old Frog Extractor is running on our old Win2003 32bit Sims Server)

 

All went well until I try to install the latest SIMS extractor on the new Server, crashes on running SIMSCHECK.EXE or indeed any other Frog Extractor programs on the server.

 

Tried on a freshly built Windows 2008 R2 Server the same

Then a Windows 7 32bit the same

 

all have SIMS Client installed, 3.5 .net enabled

 

Under event viewer (very similar on all tested servers) the crashes seems to point to this:

 

 

Log Name: Application

Source: Application Error

Date: 31/07/2013 20:34:23

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: SRV-APP01.hinchleyw.sch

Description:

Faulting application name: SIMSVersionCheck.exe, version: 1.0.0.0, time stamp: 0x51c956f0

Faulting module name: KERNELBASE.dll, version: 6.1.7600.17206, time stamp: 0x50e6605e

Exception code: 0xe0434352

Fault offset: 0x0000c41f

Faulting process id: 0x988

Faulting application start time: 0x01ce8e24f60f65e0

Faulting application path: C:\Program Files (x86)\Frog\SIMS Extractor\SIMSVersionCheck.exe

Faulting module path: C:\Windows\syswow64\KERNELBASE.dll

Report Id: 33cca280-fa18-11e2-b441-00155d604d00

Event Xml:

1000

2

100

0x80000000000000

315

Application

SRV-APP01.hinchleyw.sch

SIMSVersionCheck.exe

1.0.0.0

51c956f0

KERNELBASE.dll

6.1.7600.17206

50e6605e

e0434352

0000c41f

988

01ce8e24f60f65e0

C:\Program Files (x86)\Frog\SIMS Extractor\SIMSVersionCheck.exe

C:\Windows\syswow64\KERNELBASE.dll

33cca280-fa18-11e2-b441-00155d604d00

 

Log Name: Application

Source: .NET Runtime

Date: 31/07/2013 20:34:23

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: SRV-APP01.hinchleyw.sch

Description:

Application: SIMSVersionCheck.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

Stack:

at System.IO.__Error.WinIOError(Int32, System.String)

at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean)

at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions)

at System.IO.StreamReader..ctor(System.String, System.Text.Encoding, Boolean, Int32)

at System.IO.StreamReader..ctor(System.String)

at FrogSIMSLibrary.Global.ReadConnectIni(System.String)

at FrogSIMSLibrary.Global.ReadSIMSIni(System.String, Boolean, System.String)

at FrogSIMSLibrary.Global.GetSIMSIni()

at SIMSVersionCheck.frmVersionCheck.RunCheck()

at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

 

Event Xml:

1026

2

0

0x80000000000000

314

Application

SRV-APP01.hinchleyw.sch

Application: SIMSVersionCheck.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.IO.FileNotFoundException

Stack:

at System.IO.__Error.WinIOError(Int32, System.String)

at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean)

at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions)

at System.IO.StreamReader..ctor(System.String, System.Text.Encoding, Boolean, Int32)

at System.IO.StreamReader..ctor(System.String)

at FrogSIMSLibrary.Global.ReadConnectIni(System.String)

at FrogSIMSLibrary.Global.ReadSIMSIni(System.String, Boolean, System.String)

at FrogSIMSLibrary.Global.GetSIMSIni()

at SIMSVersionCheck.frmVersionCheck.RunCheck()

at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)

at System.Threading.ThreadHelper.ThreadStart()

 

Frog Support is a bit puzzled by this. I have tried the latest SIMS extractor, run the thing in compatibility mode can anyone help?

 

Thanks as always

[MrWu]

Sorted

 

It turned out to be SIMS.ini not being updated and has a blank location for the SIMS directory file, throwing up the obscure error.

[JamesFromFrog]

Hi MrWu,

 

Glad to hear this was resolved. Please take my details if you're ever stuck in the future - I'll always do my best to help if I can?

 

I've added this to our knowledgebase as it's something worth sharing: https://kb.frogtrade.com/index.php/SIMS:_Troubleshooting_SIMS_Import_Issues

 

Many thanks!

James Shackley

 

Head of Services - Frogtrade Ltd

[email protected]

Twitter: @JamesShackley

[MrWu]

Thanks James

 

Will do.

 

I do have a question that I hope you could advise me on...

 

We use the booking system in Frog that pulls SIMS timetable data and allow teachers to book ICT room through Frog

 

Our school has different periods timing from Mon-Thurs. vs Friday, so lesson periods timing is different

 

Normally, prior to Frogserver changeover to a newer one, when a teacher books a ICT room through Frog manually, Frog will validate the timetable data pulled from SIMS and flag if there is a clash, advising user that room can't be booked

 

With the new Frog server, it allows duplicate bookings, causing ICT rooms to be double booked.

 

Bookings that are done manually still validates clashes successfully ( against existing manual bookings) it only stops validating with SIMS timetable data

 

The Frog extractor seems to work ok, and I am seeing timetable data displayed in Frog. How does Frog validate booking data? I think Frogtrade helped us do this a few years ago where we had a similar problem, but new server transfer seems to have broken it.

 

Can you advise?

 

Many thanks

[JamesFromFrog]

Sure thing! I'll get the behaviour checked and get back to you!

 

Just to confirm, are you referring to the diary brick (the blocky looking one) or the booking calendar?

 

Can you drop me a quick PM with your school details and I'll get a Service Desk ticket created to track it?

 

Thanks a lot!

James Shackley

Head of Services - Frogtrade ltd