Ranger 8, Win7 Client, GPO from Win2008R2 - Start Menu

[The_Kings_Man]

Hello,

 

We are using a MS Win2008R2 back office, and Windows 7 for our clients. We use Ranger for basic controls such as monitoring PC's, and auto turning them off. We do not use any of the RANGER user or environment controls. We deploy are controls and settings via GPO. We have a GPO that redirects the My Doc's and this all works. With the policy the start menu is config'ed to show User pciture, Documents linked to GPO redirected Folder, Pictures and Music ( all working). And then Computer, Control Panel, Devices and Printers

 

The moment we install and run Ranger with a pupil account with the policy on a machine, Ranger kills the start menu leaving the user picture, Computer, Control Panel, Devices and Printers.

 

if you uninstall Ranger from the client (RangerRemove), reboot and then log back as the pupil with the GPO controls, the computer stills displays the startmenu and desktop as if Ranger is installed. ie broken.

 

Has anyone found this, or know how to resolve.

[fiza]

Is the GPO an existing one that you had for a previous OS? If so it was the same for us. We created a new GPO from scratch with the same settings. With W7 some older settings were deprecated and some were new hence we think the old GPO was causing issues. Seems to work for us now.

[The_Kings_Man]

Hello,

 

No we setup the GPO from fresh on the DC. It looks like RANGER IS doing something funny.

[fiza]

Hello,

 

No we setup the GPO from fresh on the DC. It looks like RANGER IS doing something funny.

 

Would be interested if you do find a solution. Do you have a support contract for Ranger?

[The_Kings_Man]

Yes we do.

 

Waiting for a call from the "Support" desk now....still....

[The_Kings_Man]

We have still not got any closer to an answer. RM?Ranger are trying but as we only use Ranger for the security control, and NOT the user environment, things are progressing slowly. As part of the trouble shooting RM removed all our security controls, and without telling us, did not put them back. Came into work on Monday to find all my Windows XP clients, moaning about the computers not working.

 

Worrying thing, we fixed this sub issue and advised RM, but we do not have any confidence that RM/Ranger will resolve our first issue!?!

 

To be fair, if they do, will update this post.