Adobe Illustrator problems

[GirlsinIT]

Any ideas ? User is having an issue with Illustrator CS5 on win 7 pc. Can’t set up or change my document set up as a large box appears that prevents me from seeing the proper function, and only disappears when I press escape. screenshot attached.

have already tried uninstalling and reinstalling.

Illustrator problem.docx

[FN-GM]

Might be silly but have you made sure its fully updated?

[GirlsinIT]

Yeah its fully up to date, and user had no problems until some point last week.

[VeryPC]

I'm a long time user of Illustrator and have never seen an error quite like that.

 

The UI on the new document dialogue box is clearly corrupted - have you tried just hitting [enter] to commit whatever options are being given (even though they are not visible) and launch the new document? If that works can you then open the file > document setup dialogue to make changes there and use the artboard properties to change page sizes etc?

 

Another thing to try - see if a pre-existing AI document will open so you can bypass the New Document error - maybe if you get past it once it will reset (slim chance but worth a go). A workaround could be to use a previous document, delete the contents, format it how you want your new documents then save it as a template (.ait) to be used for creating new blank documents. Not a proper solution, but it might keep your user going for now.

 

Good luck - hope one of these works in some way.

 

Al

[VeryPC]

I just remembered this too.

 

Adobe Creative Suite products can be very sticky when it comes to un-installations, leaving all sorts of gubbins behind that can affect the software after re-installation to the same or newer versions. If your install has somehow become corrupted, then uninstall/reinstall may not be enough to get rid of the corrupted bits (technical term).

 

However, Adobe provide a tool for cleaning out the lingering bits and bobs after you have done an uninstall called Creative Suite Cleaner. You can read instructions and download here:

 

Adobe - Adobe Creative Cloud Cleaner Tool

 

Please read all Adobe's instructions carefully for the sequence in which to use the tool during uninstall/reinstall and make sure you back up important stuff before running it of course.

 

Hopefully this will be able to scrub out whatever error is causing your problem.

 

Al

[teejay]

Try holding down ctrl-alt-shift when you start illustrator, it'll reset all preferences which usually fixes random problems.

[VeryPC]

Try holding down ctrl-alt-shift when you start illustrator, it'll reset all preferences which usually fixes random problems.

That's a great tip from @teejay - Do this before you try any of my suggestions.

[GirlsinIT]

Hi Guys - thanks for replies, user could not recreate problem when I went back so got her to create blank templates as sugested in case of problems in future and also gave user the ctrl/alt/shift to try if problem re-occurs. Thanks for help! :-)