Method not allowed on helpdesk & Booking system

V9 is looking good and I like the ability to add admins into the helpdesk only thing ive found now though is that the admins can't assign or close a ticket? it only seems to be actual domain admins that can do that?

nickbro · June 7, 2013

For the users who are HD Admins, can you check in /api/js to see if the isHDAdmin is true

simonmerry · June 10, 2013

Was false changed it to true and all seems well.

Cheers

simonmerry · June 10, 2013

Trying to archive tickets i get this error:

Server Error in '/hap-test' Application.

--------------------------------------------------------------------------------

'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items.

Parameter name: value

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items.

Parameter name: value

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[ArgumentOutOfRangeException: 'userlist2' has a SelectedValue which is invalid because it does not exist in the list of items.

Parameter name: value]

System.Web.UI.WebControls.ListControl.set_SelectedValue(String value) +3191131

HAP.Web.HelpDesk.New.Page_Load(Object sender, EventArgs e) +1769

System.Web.Util.CalliHelper.EventArgFunctionCaller(IntPtr fp, Object o, Object t, EventArgs e) +25

System.Web.UI.Control.LoadRecursive() +71

System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3064

--------------------------------------------------------------------------------

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.0.30319.272

I've tried archiving only a date range which has closed tickets and no faq's but still get the same error?

nickbro · June 10, 2013

That error is telling you that the current user cannot be found the drop down list, make sure that the user you are using is in an OU which is parsed.

simonmerry · July 2, 2013

For the users who are HD Admins, can you check in /api/js to see if the isHDAdmin is true

Hi Nick, I know its been a while since this post but i have only just got round to it.

With the HD admin set to true when a normal user creates a ticket the opened by section reads: UNKNOWN (unknown) and the ticket doesn't appear to that user (although it does to admins)

Also the assign button appears for standard users but no admins are populated in the drop down.

Once hdadmin is set back to false the assign button dissapears and new tickets show the user that created them.

Any ideas?

nickbro · July 9, 2013

Should be fixed in v9.2, I think I remember fixing something last month that was causing that.

simonmerry · July 10, 2013

Upgraded my test site today and still experiencing the same issue.

Firebug reports:

PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/114?%222013-07-10T13:22:44.216Z%22 400 An WCF Error has Occured 40ms jquery.min.js (line 6)

ParamsHeadersPutResponseXMLJSONCookies

{"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRangeException"}

{"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType":"IndexOutOfRangeException"} js (line 1)

not well-formed

{"Message":"Index was outside the bounds of the array.","Detail":null,"FaultType...

Another glitch I see is my disclaimer on the booking system goes off screen and the check box is in the middle of the sentance.

nickbro · July 10, 2013

Ok, can you tell me what the body of the PUT request is, it should be some JSON object.

Also, can you look at the event log on the server and see if there's an error on there which I can track down to a code line.

disclaimer: Open ~/styles/basestyle.css, line 201, remove "white-space: nowrap; "

simonmerry · July 11, 2013

PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/115?%222013-07-11T07:51:09.660Z%22 400 An WCF Error has Occured 320ms jquery.min.js (line 6)

Put

JSON

AssignTo ""

FAQ "false"

Note "hfgjg"

Priority "undefined"

ShowTo "undefined"

State "With IT"

Subject "undefined"

Source

{ "Note": "hfgjg", "State": "With IT", "Priority": "undefined", "ShowTo": "undefined", "FAQ": "false"

PUT https://folders.harris-school.co.uk/hap-test/api...k/AdminTicket/115?%222013-07-11T07:57:32.053Z%22 400 An WCF Error has Occured 80ms jquery.min.js (line 6)

JSON

Sort by key

Message "Index was outside the bounds of the array."

Detail null

FaultType "IndexOutOfRangeException"

From the server logs:

An error occurred in Home Access Plus+

Page: HAP.HelpDesk

Index was outside the bounds of the array.

System.IndexOutOfRangeException: Index was outside the bounds of the array.

at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo)

at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

at HAP.HelpDesk.API.UpdateAdminTicket(String Id, String Note, String State, String Priority, String ShowTo, String FAQ, String Subject, String AssignTo)

at SyncInvokeUpdateAdminTicket(Object , Object[] , Object[] )

at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc)

at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

Disclaimer that works but it's all crammed against the left side (see pic)is there a way of justifying the text?

nickbro · July 11, 2013

Hmm, ok, look near where you did last time look for the label, change width to min-width

simonmerry · July 12, 2013

There's lots of "width"s around that area can you be a bit more specific?

Another couple of glitch's I've just noticed are: the ease in and ease out booking form works with FF but not in my IE V9. It also stays at the top of the page so when you scroll down and click on a booking nothing appears to happen as its all happening off screen. (IE and FF)

simonmerry · July 12, 2013

Added "position:fixed;" to line 70 in bookingsystem css sorts that out

nickbro · July 12, 2013

Line 201 of Basestyle.css

#sidebaredit { background: #fff; width: 0; overflow: hidden; line-height: 30px; white-space: nowrap; position: fixed; left: 0; top: 40px; bottom: 0; -moz-transition: width ease-in-out 0.2s; -o-transition: width ease-in-out 0.2s; -webkit-transition: inherit; transition: width ease-in-out 0.2s; }

Need the top: 40px as well

The transitions are a IE10 addition

simonmerry · July 12, 2013

Ok,

I've added

#bfdisclaimer label {text-align: left; padding-left: 10px; width: 72%}

below line 207 which seems to solve the justify issue only the HDadmin issue left.

nickbro · July 12, 2013

Correct base styles.css:

#sidebaredit { background: #fff; width: 0; overflow: hidden; line-height: 30px; position: fixed; left: 0; top: 40px; bottom: 0; -moz-transition: width ease-in-out 0.2s; -o-transition: width ease-in-out 0.2s; -webkit-transition: inherit; transition: width ease-in-out 0.2s; }
#sidebaredit.show { width: 30%; border-right: solid 3px #004577; }
#sidebaredit h1 { background: #00508a; color: #fff; font-weight: 100; padding: 5px 10px; margin: 0 0 10px; }
#sidebaredit label { display: inline-block; width: 25%; text-align: right; padding-right: 10px; }
#sidebaredit #bfdisclaimer label  { width: auto; }
#sidebaredit input[@type=text] { width: 70%; }
#sidebaredit .buttons { text-align: center; margin-top: 10px; }
#sidebaredit button { font-size: 20px; }

nickbro · July 12, 2013

Updated the release on codeplex: Home Access Plus+ - Downloads

Method not allowed on helpdesk & Booking system

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