Rawns Posted May 14, 2013 Posted May 14, 2013 I've had a hunt on SupportNet without luck, I'm looking for a document/information on Capita's SLA on case logs. Can anyone point me in the right direction?
vikpaw Posted May 14, 2013 Posted May 14, 2013 I have one on my wall, can ping a copy over in the AM. Not sure if its the doc that states all the response times, but should be. I think we get one every year. Sure there isn't one in the stickies? It prob differs per user type. 1
matt40k Posted May 14, 2013 Posted May 14, 2013 SupportNet > Sticky Items > Capita Children’s Services Charter Also go (Top menu)Web Support > Case log > (Side menu) Statistics 2
vikpaw Posted May 15, 2013 Posted May 15, 2013 That's the one it's the charter i have on my wall, though actually, it turns out, it's old. The 2009 version has lots of interesting figures to compare, like their resolution window for severity 3 < 15 days 90%
Rawns Posted May 15, 2013 Author Posted May 15, 2013 Found the 2013 one but can't find a ref for it. Not sure if it's OK to post it directly on here. May be worth checking with @PhilNeal?
vikpaw Posted May 15, 2013 Posted May 15, 2013 Mind posting it anyways? only if you're a paying customer
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