Performance Management review objectives for a technician

[reggiep]

Hi all,

I have recently had my Performance Management meeting as a Network manager.

I have now been asked to prepare to carry one out for the Senior ICT technician.

I have never done this before and I'm struggling to find four objectives for him for the next 12 months.

Can anyone point me to a website for this sort of thing or give any suggestions?

 

The problem is that we seem to just get on with our job doing whatever is required and never stop to think, what am I supposed to be achieving!

 

Thanks

[tmcd35]

Should he not he suggesting objectives to you? You job is to make sure what is set is achievable and measurable. Does he need any training? maybe visiting another school (an objective I was given by my LM)? What big projects are you working on/towards? How is he's timekeeping or attendance?

[SpuffMonkey]

Usually you'd tie them in to sections of the job description (assuming you have one) - and they "should" be able to be quantified - so - things like responding to calls within certain time limits depending on the sort of call, replacing toner, logging calls on your system, deploying new and replacement kit, arranging 1 to 1 training, stuff like that.

 

It sounds like you get on well with the techie, which is good, but if there were areas of concern in the way that they carried out the job, it might be useful to have agreed targets for them.

[reggiep]

Should he not he suggesting objectives to you? You job is to make sure what is set is achievable and measurable. Does he need any training? maybe visiting another school (an objective I was given by my LM)? What big projects are you working on/towards? How is he's timekeeping or attendance?

 

I believe that I am going to create some objectives and then ask him to come up with some and then see how we match up!

 

Thanks for the suggestion there.

[reggiep]

Usually you'd tie them in to sections of the job description (assuming you have one) - and they "should" be able to be quantified - so - things like responding to calls within certain time limits depending on the sort of call, replacing toner, logging calls on your system, deploying new and replacement kit, arranging 1 to 1 training, stuff like that.

 

It sounds like you get on well with the techie, which is good, but if there were areas of concern in the way that they carried out the job, it might be useful to have agreed targets for them.

 

Cheers for those suggestion Spuff.

[Ephelyon]

Googling KPIs (or the expansion, Key Performance Indicators) might help.