Cisco Unity anyone?

[One_Minute_Hero]

could really do with picking someones brains about Cisco Unity and Call Manager. Specifically setting up auto attendant/switchboard.

 

Our office want a 'Press 1 to speak to....' I did a test the other week on my line and it worked, now i cant for the life of me find the guide I used.

 

If any one can render assistance I would be eternally grateful.

[twin--turbo]

I run our CUCM7.15 and Unity Connection Servers

 

Rob

[twin--turbo]

There's a number of ways to set it up..

 

You should have a voicemail hunt pilot on call manager,

 

the way we do it is to forward all calls to our main mumber from our voice gateway to a directory number on call manager. that directory number forwards all calls to voicemail.

 

Unity has a routing rule that matches the dialed number of the extension and sends the call to the auto-attendant ( you can have multiple routing rules to allow you to handle incomming ddi's going to different autoattendants.

 

You need to configure the greetings for "standard" at the very least ( if the attendant's schedule is set to "all hours" ) and configure the caller input.

 

Hopefully you have got rid of the annoying American voice's already.

 

Rob