RM ONE Eco Machines BAD_SYSTEM_CONFIG_INFO BSOD

[TomClay]

Recently our RM ONE Eco machines running Windows 7 x64 have began to blue screen. There is no discovered pattern as to what is making them BS, although our suspicion is a windows update. The first one to go was approximately 2 weeks ago and they have been dropping off in that time. To press around 8 have crashed.

 

The BS Error is BAD_SYSTEM_CONFIG_INFO, code 74 error, and shows while this windows 7 logo screen is floating about during boot up.

 

We have found that by opening Safe Mode and ticking "OS Boot Information" in MSCONFIG the computer doesn't crash. This has led us to further investigate graphics or RAM issues, but theoretically I didn't believe OS Boot Info changed anything other than showing the Drivers load up and show the OS build version instead of showing the logo?

 

We have the computer working in this manner, which is always good, but it would be nice to have a more water tight solution.

Has anyone else had this issue with the Eco's?

 

Thanks,

TC.

[Domino]

It's not got this installed has it?

 

You receive an Event ID 55 or a 0xc000021a Stop error in Windows 7 after you install security update 2823324

[TomClay]

No KB2823324 installed. WSUS Denied it before it was sent out but thanks for the suggestion.

[TomClay]

No KB2823324 installed. WSUS Denied it before it was sent out but thanks for the suggestion.

 

Re-reading that it could be confusing, so to clarify:

 

No, KB2823324 was not installed because WSUS Denied it before it was sent out. Thanks for the suggestion.

Tom.