Stuffed installation of Symantec Endpoint Protection

[birchanger]

Some time ago our servers started to complain that their virus definitions were out of date. I tried to start the admin console, and failed repeatedly. Eventually I placed a call to RM and their engineer (who I've dealt with before many times, and who I trust) spent a long time trying to work out why it had stopped working. It appeared to have been uninstalled, I was told, partially, at least. I therefore need to reinstall, perhaps after running Symantec's agressive strip-off-all-the-old-crap application. I was also informed that we did not licence SEP through RM, but directly with Symantec.

 

Being advised to reinstall the console is all well and good, but for a few things:

 

• I can't find an install source
  
• I can't find a licence
  
• I don't know our customer or support id
  

 

I don't even know which version of SEP we're running (unless someone knows how to get the clients to tell me). EDIT - found it - it's 11.0. I'm sure that button only took me to a web page last time I clicked it!

 

We must still be licensed as the clients are receiving updates, and i recently had a missed call from Symantec wanting me to renew (but leaving no contact information).

 

Any suggestions at all short of starting from scratch?

Edited April 16, 2013 by birchanger

[Meldrew]

Hi,

 

To my mind, Symantec always send licence information via email. This happened with us even when we purchased Symantec via RM. I would check all email accounts that may possibly have received it for the info. That will get you to symantec file connect where you can download installers, etc.

 

HTH,

 

Meldrew