Dell ProSupport

[CAWJames]

Afternoon all,

 

We have a user who lives in France, who has a laptop that has developed a keyboard problem(shift keys produces a \ and all kinds of weirdness, she spilt water "near" the laptop and swears none went on the keyboard, only user the laptop) We have added a USB keyboard and that works fine, and I have uninstalled the laptop keyboard and checked for any sticky keys, ease of access issues, and none were applied).

 

We have NBD prosupport on this laptop, but I doubt they will send an engineer to france, or will they?

 

any insight into the problem or exactly what prosupport will do would be appreciated.

 

Thanks

 

James

[Steve21]

The Dell Next Business Day On-Site Service defined in this document is available in the following

countries Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece,

Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, South Africa, Spain, Sweden,

Switzerland, United Kingdom.

 

The Service is valid in the country in which the system was purchased. Dell will transfer the

service providing Dell is advised of the relocation, and that the service is available in the

destination location. The Service will be available in the new country once Dell has been has

been notified and Dell’s system updated. Service details may vary if moving to a Dell direct

country outside of the list identified in this document. A full list of direct countries is available on

Dell’s website Dell Support. Any country outside of this list is a “non-Dell direct

country”.

 

If the system is relocated from or to a non-Dell direct country, Service may not be available, may

change or may be chargeable

 

http://www.dell.com/downloads/emea/services/uk/en/nbd%20warranty%20sow.pdf

 

Short version is if bought in France yes, if not no.

 

Steve

[CAWJames]

Oh well, will have to wait until she comes over for a meeting and organize it be swapped out then.

 

Thanks for the info, I did try having a look for info like that on the dell website, but they do seem to hide these things well!

 

James