Acer Aspire 5738 laptop not seeing dvd drive

[scotstech]

Hi folks,

 

Hoping someone's encountered this issue.

 

I have an Acer Aspire 5738 laptop which is not seeing the DVD drive.

 

I did a search on the site to see if there were any hits, but no luck.

 

Googling "acer not seeing dvd drive" returns lots of hits, but no fixes.

 

Have swapped out drive for known good one - this results in the drive being seen sometimes in both BIOS and OS.

 

Original drive works fine in other brand laptop (toshiba) after I removed the custom front panel.

 

OS is w7 x86 sp1 - clean install (using said "faulty" drive)

 

Any suggestions please?

 

TIA

[techsup1983]

Hello. If i was in this situation, first I would try slim drivers, maybe it will find an update or missing driver that will solve your issue.

https://www.slimwareutilities.com/slimdrivers.php

 

secondly, or maybe even firstly i would go to the acer download site and check you have everyting.

Acer | Download

 

There is also a micrsoft fix for missing cd drive, i would suggest that you look it over.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

 

last thing to suggest is i wouldnt get an acer

 

Good luck!

[newpersn]

Try a bios update. Thats how I fixed my problem.