Need an IM chat site/ program for User to IT?

[Yeo695]

Any ideas on an IM chat site (program if needed), Possibley through a 3rd party website.

 

 

For example, a student or teacher has an issue with a laptop and if the

open a live chat IM window with me they can tell me whats going on and

I can then proceed to remote into their computer.

 

 

I've though about AIM but I would like to avoid using a program,

I would prefer a site. I want to try as much as possible to lock down

communications between the users and me only. I want to

avoid teacher to teacher chat.

 

 

Maybe if I host my own site strictly for that? or have an add on to

the districts site?

 

 

Any ideas?

 

-Thanks

[bwestlake]

do your students have email??

[Domino]

Openfire server, and the spark client is a good fit for this: Ignite Realtime: Openfire Server

 

run it internally and have IM you can lock down.

[plexer]

OP Smartdesk has a chat feature built in.

 

Ben

[Admiral208]

How about this.

 

Crafty Syntax Live Help

 

I found it the other day looking for something else. It looks a bit old school and I have never used it but thought it looked like it might be useful.

[Yeo695]

Students do no have an email. I was looking into Mibew Messenger? Has anyone used this before? I would have to add it to the Districts website.

[Yeo695]

I do like the OP Smartdesk, but I'm not sure if this is a possibility to replace the ticket system we currently use.

[localzuk]

Openfire server, and the spark client is a good fit for this: Ignite Realtime: Openfire Server

 

run it internally and have IM you can lock down.

 

This is how I'd do it.

 

Although, if the client was too much, there are a pile of Jabber libraries out there and crafting a simple help chat client would be easy if you have a bit of programming knowledge.

[Yeo695]

Think I'm going to give ClickDesk a try

[MordyT]

Basically you need a live chat program. Try stardeveolp live help, I use that, one off cost OR livezilla for free (older versions).

 

Both basically allow them to only contact you... I use it for presales...