Printers not printing a colour in a report...

[Little-Miss]

So that option was ticked on the other printers (working)? If not that may not be the cause but it may be a work around.

 

So its sorted?

 

Good question! At the moment, it may well be a work around...i haven't checked. Just sent an email around asking staff to try it as they need to be done ASAP.

[contink]

If changing the "print background colours and images" tickbox makes a difference then it's likely that your target tracker is using encoding that quantifies the green colour as "Background" somehow.

 

I was going to say a common one for this sort of problem is when users tick the "monotone / monochrome" option in the print driver but I suspect you found the problem.

[terryballardessex]

Target Tracker reports are all generated as HTML. As such, printing them is affected by IE's print settings. In Target Tracker, go to Print>>Print Preview. Click on "Page Setup" (It's a Cog icon). Put a tick in the box that states "Print background colors and images". Target Tracker's Helpline is open every weekday from 8 til 5 on 01245 213141.