Ranger remote control, disable help requests

[cookie_monster]

I have the .adm files added into active directory have set these settings 'Disable Chat Enabled, Disable Request Help Enabled' but students are still able to use these features. Other settings seem to apply so the .adms are being read and applied am i missing something?

 

RRC 9.1, XP SP2

 

Cheers.

[cookie_monster]

Anyone?

[Reefus]

Uncheck "Enable student toolbar" in the ranger remote control client settings maybe, I dunno.

[cookie_monster]

I've tried that and it dissabled the toolbar and all settings but the students can still somehow send help requests.

[Reefus]

I take it you have deployed the config file that hides the little yellow star thing near the clock?.

 

Sorry Im not much help but I felt sorry for you talking to yourself

[Grommit]

If the RRC icon is in the bottom right you have to re install ranger and in the configuration file install in quiet mode (before installation) then Ranger is Invisible

[cookie_monster]

The tray icon is invisible.

[Lithium]

If Ranger is anything still like a rebranded NetSupport - which it sounds a lot like... (I assume Ranger is the RM thing)

 

There's a default shortcut key...

 

I think it's [Ctrl] + [shift] + [Alt] I think...

 

In NSS it's controlled by a config file which is deployed after the setup - or at least that's how I'm doing it...

[cookie_monster]

It is a rebadged NSS and i've set all the options i can find in the client32.ini file and used the .adm files that net support supply so it can be managed using group policy but somehow the students can still send help messages to the teacher. Sometimes these are offensive and it's been decided that it's a feature they can do without. If only i could turn it off.

 

I'll check out the [Ctrl] + [shift] + [Alt] shourtcut tomorrow and see if that's how they're starting the help request then i'll work at it from there.

 

Cheers.

[FN-GM]

@cookie_monster i had the same problem today, i had the ADM file disabled it in group policy and did the same with the student toolbar. I phoned Netsupport there is a known fault with the ADM files. They sent me some more fresh ones and they work a treat. I can forward them on to you if you like.

 

Z

[cookie_monster]

Ahh i was beginning to suspect a problem like that when i notice a couple of the descriptions were back to front i suspect a couple of the settings are as well.

 

You it would be great if you could send them to me.

 

Cheers.

[FN-GM]

No problem PM me with your e-mail i will send them over for you. I was getting on my nerves why it wouldn't work and why i couldn't get rid of the bloody student bar.

 

That applies to everyone as well not just cookie_monster

 

Z

[georgebush]

Never even realised these files existed, I remote deployed the student part then sent out a custom config file based on which room the computer was in. Cut down on alot of problems because I used custom ports and a connectivity server with passkeys.

The default implementation was no good as last year the kids had got onto a teachers PC and copied the tutor program to pendrives. The first few days of term and our jobs were fun when we realised this and then realised it had been installed on all staff machines and even the servers, presumably so the previous staff never had to leave their desks :/ Getting a phonecall from admin asking why their machine is browsing the internet on its own is never fun

[FN-GM]

Never even realised these files existed, I remote deployed the student part then sent out a custom config file based on which room the computer was in. Cut down on alot of problems because I used custom ports and a connectivity server with passkeys.

The default implementation was no good as last year the kids had got onto a teachers PC and copied the tutor program to pendrives. The first few days of term and our jobs were fun when we realised this and then realised it had been installed on all staff machines and even the servers, presumably so the previous staff never had to leave their desks :/ Getting a phonecall from admin asking why their machine is browsing the internet on its own is never fun

 

That hasn't happened here yet but i have put a few measures in place to prevent it.

 

1. Put on a logon restriction so that only staff can logon a machine with Netsupport / Ranger control.

 

2. Add Netsupport / Ranger as a restricted program for students.

 

At some point i may look into if it is possible to block students running .exe formats from home drives and pen drives.

 

Z

[cookie_monster]

I've noticed that some people on here restrict exes from running anywhere except allowed paths but i've avoided white lists so for. I'm tempted to start experimenting with it in the near future though.

[Andrew_C]

It is worth setting the security keys on the client machines to match the tutor that needs to control them, and to ensure that unless you need it, the client is NOT installed on the teachers machine. Quite easy to get these wrong when deploying Ranger.

[cookie_monster]

I need to look into this, am i right in thinking that you can lock the clients in a room to a tutor PC?

[Andrew_C]

Yes. By setting the security key, only matching tutors and clients can connect.

[cookie_monster]

I'll have a flick through the manual then. Cheers.

[cookie_monster]

@ FN-Greatermanchester

 

I think my hotmail is available from my profile.

 

Cheers.

[FN-GM]

I sent them to your school address did you not get them?

 

Z

[cookie_monster]

Err no which school address a general one?

[FN-GM]

ahhh the PM was of someone else who wanted them as well. I got all mixed up. If you PM me your address i will send them on to you.

 

Z