EMAIL SECURITY CHALLENGE....?

[Koldov]

My BM has just asked me what's going on with the emails this morning... but I'm getting all of mine OK so asked them to send a screenshot.

 

 

Just as a bit of background, this is a legacy email account 'manged' by the LEA, so I don't have any visibility of it or its settings. There is one for the Admin and one for the Head and we have had them for years, we don't use them in general for the majority of staff day to day, but the Admin and Head are still used and they are the two on the website and letters that are sent home, compliment slips etc.

 

They are trying to access the account via Outlook (Office 2016) and I'm guessing this is modern auth or whatever it's called and it's trying to https to an auth page, but the 'browser' is Chrome and it is up to date...

Edited July 3, 2023 by Koldov

[Norphy]

Looks like they've set Conditional Access policies, but just what they are is pretty hard to guess. You'd have to contact their M365 team and find out.

[HarkNowHear]

We saw this the other day when a user was trying to access a Google document (we're 365) shared by an external source. Again, browser was entirely up to date.

[Koldov]

We saw this the other day when a user was trying to access a Google document (we're 365) shared by an external source. Again, browser was entirely up to date.

 

I'm going to presume that was also through Chrome?

 

Installing Edge to see if that makes a difference, but I don't really want to as I don't need another browser to configure and secure.

 

EDIT: Sorry just re-read that and if you're 365 maybe you were using Edge, so could be pointless installing it if I'm going to get the same message because it isn't 'really' a problem with an out of date browser and it's just a generic error message because some link isn't getting passed through properly for some other reason.

Edited July 3, 2023 by Koldov

[free780]

Unless it’s the MAM for Windows that requires Edge. Stops you copying and pasting from Edge etc.

[HarkNowHear]

It was Chrome actually, though I think multiple browsers were tried with similar results.

[Koldov]

I've just found this post from @BKGarry ...

 

http://www.edugeek.net/forums/office-software/233557-solved-outlook-opening-links-edge.html

 

So, I'm trying this to see whether it will force Outlook to use Chrome and ignore whatever issue is trying to get me to install Edge...

 

EDIT: Probably just an(other) Outlook 2016 issue as I have 2021 installed on my machine (and can't find the settings in Outlook mentioned in that thread).

 

Also, I just sent an email with a link and that opens in Chrome, even though I don't have that GPO set (or the Outlook settings mentioned) and I do have Edge installed as well...

Edited July 3, 2023 by Koldov

[Koldov]

This gets better and better...

 

I have just found out 2 things:

 

1. This has all materialised due to the fact that the BM has forgotten the password... and he is the only one who knows it!

 

2. There is apparently nobody in the LEA anymore that knows who deals with these email accounts.... You know the little things, like is it hosted in an out of date Exchange server in a cupboard that someone at the council has forgotten about? Was it migrated to O365? Who owns the domain name? Who is dealing with the email security settings?

 

I'm sure there's more, but it's Friday afternoon, so....