I just thought I'd give people a little update two weeks in.

Any faith or confidence I had in RM prior to our install has totally gone. They have take a lot of money and now any issues I am raising am being told that as it wasn't part of our scope of work, technically they cannot help.

Our ISA server issue, OK maybe a one off that they missed it in the survey, but they also missed our library server.

They installed some filtering software on our cache box, the engineer had no idea what it was or how to use it, he logged a support call for me, and the response i got was (in nicer words) RTFM.

it wasn't that i didn't know how to do certain things, it was the fact i had no idea where it was initially installed, how i login to it, what it is capable of. the manual (which i read) details none of this, just how to filter certain things.

i've also logged a call about using MST files for smartboard software. I'm told in CC3 it was possible, but in CC4 its changed. The support team can only point me to tech articles relating to CC3 which tell me to go to places that dont exist and edit files that aren't there.

Machines have ground to a halt on occasion, or sit there trying to load the CC4 splash login screen but not showing any login box until you reboot. When you do login it sits for 5 mins applying settings.

I have (in two weeks) got half our machines on the new network. Others crash half way through building for no reason, and when you try to build again, it wont read from the CD or gives another error.

I haven't even managed to successfully build ONE package yet, so machines have the internet, and MS Office, that's it.

Other RM features such as easylink were left in an unusable state. We can reach the easylink page externally but get a certificate error, even if we accept that you have to manually install a certificate, and even then it wont show the page correctly. so not only doesn't it work, i've been given no guidance on how to do anything with it.

we have paid for support, yet all i ever seem to get is directed towards certain tech articles, none of which ever seem to relate to CC4, only CC3.

The only way i can relate to this is that it feels like you're on your very first driving lesson, never seen a car before, and the instructor says "right, here's the keys, drive me to scotland". no guidance, you're just expected to know everything and he will just sit there while you make mistakes continually and cause disruption. because thats what this is. two weeks with a maximum of half the machines in the school online, no other software installed, no proper guidance.

I know CC4 has its champions who will sing its praises, but then so do political parties, and i for one am on the opposition!