I just thought I'd give people a little update two weeks in.
Any faith or confidence I had in RM prior to our install has totally gone. They have take a lot of money and now any issues I am raising am being told that as it wasn't part of our scope of work, technically they cannot help.
Our ISA server issue, OK maybe a one off that they missed it in the survey, but they also missed our library server.
They installed some filtering software on our cache box, the engineer had no idea what
I'm not going to finish off the RM install blog, as to be honest, it is a waste.
I have worked the weekend and the past three days to try to get even the most basic of tasks done and am hitting brick walls everywhere.
There are still some jobs left over from the install that need doing by RM, and I'm waiting for them to do it, but I am finding the software so restrictive.
I understand some people may say it helps you do a lot more, can cut down on time taken doing tasks etc, but right now
The best day yet........
The engineer arrived and said still no word from RM, but he had finished all the other work he could do until he got a call from them.
Still nothing I could do at all, so we both spent the day doing absolutely nothing.
I could tell the engineer was frustrated as he could have been working on the servers all the time.
Got a call about 3pm saying they had juggled people about and an ISA engineer would be to us Thurs so he could begin work on the other servers in t
So first day of half term.
The engineer hadn't had a call from RM HQ yet and said that once he had finished off the RM box, he couldn't do anything as once we started on our servers there was no going back, and if RM couldn't get an engineer out to do the ISA box it would mean having two broken networks.
Definitely a fair point, he wanted to wait for HQ orders before doing anything.
So the day was spent loading BackupExec onto the RM diskbox, doing backups of our existing servers one last t
OK, first full day of power being back on, and as we were already behind schedule we left all servers connected as the engineer carried on setting up our new RM DC.
As he was configuring things like DNS/DHCP I mentioned our exchange box, which has all SMTP and OWA stuff forwarded to it via our isa box. he looked on his list and said that RM had no record of having to do work on an isa box.
This would mean he moves our exchange box over, then it either sits directly on the internet or it stays
where to start, where to start!!
got in at 7:30 to find the whole school apart from my office had power. found out im on the same circuit as the physics lab which had blown and couldnt be switched back on.
a sparky was called but before he arrived, the power in the whole school went out again.
that came back up, and the sparky arrived, moved my circuit onto another to get me online, but said he'd come back at 3 to put my office on its own circuit.
rm engineer arrived 2mins after power had
Ok well I got in this morning to find our tapestor had stopped working, the backup had failed last night and now backup exec wasn't recognising that there was even a device connected.
Spent two hours messing about with it before the RM kit was delivered.
Engineer turned up at about 10, went through a basic 'whats happening' and got cracking.
With me trying to sort our backups, I had to keep rebooting the server with backup exec on, which meant e-mails kept going up and down (exchange is on
