Search the Community

[h=3]Trust ICT Technician Learning[/h][h=5]Scale 5, Point 12 – 17 (£24,496 - £26,845)[/h]Closing Date: 9am on 23 January 2023 Hours: 37 hours per week Working Pattern: Monday – Friday Salary: Scale 5, Point 12 – 17 (£24,496 – £26,845) Contract Type: Full time Location: Joyce Frankland Academy, Newport/ Linton Village College Anglian Learning is a high-performing multi-academy trust responsible for 15 schools in West Suffolk, Cambridgeshire, and Essex, educating over 8,000 pupils and employing more than 1000 staff. Our vision is for dynamic, empowered learners who thrive and lead in their communities: locally, nationally, and globally. Our schools are at the heart of their communities and as well as providing a broad, rich, and vibrant curriculum to pupils they also provide sporting, community education and other facilities and opportunities to their local community. The Vacancy Working as part of a cluster within the wider Technical Services Team, this role provides 1st and some 2nd line IT support to a group of academies within the Trust. This role will be reporting to the cluster’s Trust IT Manager, the successful candidate will have access to a wide range of knowledge and support within this structure but should be able to work independently for periods of time. The role requires a calm and professional approach to customer service, using the established helpdesk system to triage and manage support queries. Ownership must be taken of tasks to ensure they are followed up, completed and communication maintained with the end user throughout. A wide variety of IT disciplines are covered by the team, from local and remote user issues, networking, telephony, access control and cloud services. This is an investigative and customer facing role, which requires good communication skills, problem solving techniques and a proactive attitude to and interest in the work. This is a really exciting time to join the Anglian Learning Technical Services Team as this centralised service develops and strives to deliver an excellent experience of technology to its school communities. Employee Benefits Anglian Learning offers the following benefits to staff. Career Average Revalued Earnings Pension Scheme (CARE) Free membership to all Anglian Learning’s Sports Centres 20% Discount on Adult Education Classes Employee Assistance Programme Cycle To Work Salary Sacrifice Scheme Discounted Eye Care Vouchers Annual Flu Jab Vouchers Application If you would like to arrange a visit to either school please contact the Central HR Office, [email protected] To apply for the vacancy please complete the Anglian Learning Support Staff application form here and send together with a letter of application of no more than 2 sides of A4, outlining how your skills and experience will enable you to be successful in this role. For full details of the role, please see the Candidate Packed. Please note that CVs will not be accepted. Please send completed application forms to [email protected] Closing Date: 23/01/2023 at 9am Interview date: To be confirmed Start date: As soon as possible Anglian Learning is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment and staff in regulated activity will be subject to an Enhanced DBS Check and a barred list check. Certificates of Good Conduct and other checks may be requested if applicable. This post is exempt from the Rehabilitation of Offenders Act. Our policies for Ex-Offenders, GDPR and Recruitment can be found on our website: www.anglianlearning.org We value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered. Flexible working will be considered.