The issues are numerous and there appears to be no logic to when and how they happen. There are some niggles in the reporting aspect which we have reported several times and have since found other users who reported way back and nothing has been done.
For example, you can download your orders and requisitions in PDF, however this does not exist in your journals. For every journal you process you have to download to Excel and then format in order to fit a page etc. Now, considering the way auditors work, you need copies of these things in a file when they visit. They still love their paperwork!
We have been trying to process bursary payments since yesterday and have not been able to. Yesterday, the system just would not do anything so approving them on the system did not work. Today, we were able to approve them but now cannot submit the BACs run to Natwest PayAway system as HCSS keeps coming up with an error. So yesterday's issues are different to today's. Meanwhile, bursary remains unpaid.
You know the way you can view an invoice on FMS and see which BACs run you paid on and which order the invoice is attached to? That doesn't exist on HCSS. You either go to the supplier and view YTD (year to date) in which case the report will come up if you are lucky and if you are unlucky you get a system error, or you run a transaction report, export it to Excel and format to get the information you want.
I can go on and on and on, there are just too many issues. I can only say that HCSS is not the solid replacement for FMS it has been flogged as. It comes with its own unique set of problems. In fact, I had to ask them if they had accountants onboard when they were designing the system.
