dbatho

Over the past 20 years I have implemented over 4 print management solutions, including Uniflow, PCOUNTER and now MYQ, this is to support over 20,000 students, 1,000 staff and 70 MFDs. When we tendered for a new print managment system, I wanted a system that was new, exciting and I could see the roadmap to what they wanted to achieve. Like all print management solutions MYQ has user sync with AD, Quotas, rights and OCR management. But two things that really stood out for me was that reading directly from the MIB of the MFD, making sure the accuracy of the print release, secondly within the management dashboard I can see all my MFDs and the state of the toners, if draws are open and if its in an error state. This is really useful to my frontline team to allow them to diagnose or resolve any MFD issue. The reporting in comparison to PCOUNTER and Papercut is fast and easy to use with integration into PowerBI. The ability to provide students vouchers, helps supports students on low income. I would say the one thing for us is that the the auto configuration and discovery within MYQ is fantastic. I'm not saying MYQ is the most amazing print management system, they all have faults and in some cases major faults, PCOUNTER is still not a using a database and still on text files. That was the main reason for moving away from PCOUNTER, there was no development roadmap and an undertsanding of education. But the one thing I really feel makes MYQ work for us, is they are willing to listen to the education needs and start to make changes to their product. We have seen over the past 12 months, huge amount of our recommendations and requirements being added to the product. I took a big risk putting in a product that is really new in the educational sector, but since we did this I'm now aware that over 4 other large FE and HEs that are moving or have moved to MYQ. I have spoken to MYQ about their marketing, advertising as it does not help people like us have a understanding of their product. I hope this helps, this is our experience and may help you review other options when reviewing print management systems.

Dear all We are a very large uk educational establishment, who moved from pcounter and KM to MYQ 12 months ago. We looked at papercut and the rest of these and I would say the deployment to over 80 MFDs took only 12 hours. The management and control of my fleet is fantastic. We were the first FE in the Uk to implement the solution as I needed a product that wanted to develop and move forward, it has worked for us and feel to beats papercut, pcounter and uniflow hands down. It’s well worth investigating.