The Portsmouth Grammar School is a leading co-educational school located in the historic heart of Portsmouth. An exciting opportunity has arisen for an experienced technician to join the well-established ICT Services Department in this busy and varied role.
The post is full time, year round and the hours of work will be 37.5 per week, from 08.30 – 16.30, Monday – Friday with a 30 minute unpaid lunchbreak each day. At busy times in the school calendar there may be some opportunities for additional overtime and weekend working.
The role:
To provide efficient, friendly and reliable first line support to all users of the school computer systems.
Responsibilities for the role include:
The key duties of the post holder are as follows:
• Ensuring that all calls for assistance are answered on a timely basis either by phone, email or attendance on site.
• Ensuring that requests not solved are escalated to a Senior Technician and/or to the Head of ICT Services if necessary in a timely manner.
• Maintaining communication with customers during the life of a support call
• Ensuring that the status of the call is updated on the Helpdesk System so that other members of the Department can see the exact status of the call.
• Ensuring that calls are closed back to the Helpdesk Operator once the problem has been fixed.
• Installing new IT equipment throughout the school premises as instructed by the Head of ICT Services.
• Providing training to users in the use of software and hardware as necessary.
• Ensuring that the IT Suites are kept tidy and fully operational at all times.
• Providing assistance to staff and pupils using iPads and Google Gsuite
accounts.
• Provide AV equipment support when necessary.
• Attending all required safeguarding and health and safety training.
Skills / Knowledge required:
• Excellent telephone manner.
• Excellent communication & organisational skills.
• Knowledge of Microsoft Office and Windows Operating Systems.
• Knowledge of Apple Operating Systems , Google G Suite and Chrome OS.
• Good working knowledge of AV and computer hardware.
• Strong interpersonal and team working skills.
• Friendly and ‘can do’ attitude to life, with a commitment to a strong customer service ethos.
Contract of Employment:
All conditions of employment are detailed in a separate contract issued by the Bursary.
The Portsmouth Grammar School prides itself on being a caring employer and all staff are encouraged to discuss any aspects of their terms and conditions of employment initially with their line manager and, as necessary, with the Bursar who signs all contracts of employment on behalf of the Governing Body.
Benefits:
The school is a strong supporter of Continuing Professional Development (CPD) and support staff wishing to undertake appropriate professional training can apply for financial support towards any associated costs.
Key financial benefits of employment at PGS include a generous salary structure and leave allowance.
Support staff are usually required to take their holiday entitlement during the school holidays and not during PGS term times.
A two course lunch is provided to all staff during term time.
The school will auto-enrol eligible support staff into the NEST pension scheme and also offers an alternative pension scheme with Scottish Widows whereby if the employee contributes 6.5% of salary the school will contribute 8.5%. We also have a non-contributory death-in-service policy.
Other benefits include the acceptance of the Government’s Child Care Vouchers as well as being an approved operator of the ‘salary sacrifice’ Cycle to Work Scheme. Additional benefits include free use of the school’s Sports facilities which include a well-equipped Fitness Centre.
The school is always looking for innovative ways to improve the working conditions and remuneration of its employees and welcomes suggestions from all staff.
How to apply:
PGS is committed to safeguarding children and the successful applicant will be subject to an Enhanced Disclosure DBS check.
Further information is available on the website at http://www.pgs.org.uk under the ‘About Us’ section and any queries regarding the vacancy should be emailed to
[email protected].
An electronic application would be preferable, submitted to
[email protected]. All applicants should complete a support staff application form, with a full curriculum vitae and a covering letter addressed to The Head, The Portsmouth Grammar School, High Street, Portsmouth, Hampshire PO1 2LN. Please include email addresses whenever available. All applications should be accompanied by the names, addresses, email and telephone numbers of two referees.
Informal enquiries about the role can be made to the Head of ICT Services, Mr Tim Howlett, via email
[email protected]
Applications will be considered as they are received and shortlisted candidates will be contacted directly regarding arrangements for interview.
**APPROVED**
