The company
International House London is a leading independent language school based in Covent Garden, London. We provide both general and business English language courses for overseas students and other modern language courses for students from the London area. We are the pre-eminent independent Teacher Training school for language teachers worldwide.
International House Oxford and International House Ellesmere are summer junior language centres. Together with International House London, these schools are part of International House Trust, a £15m turnover educational charity and company limited by guarantee. The Trust also provides wider access to language courses for people in London who could not afford our fees, often in association with other charities. We are a leading member of the International House World Organisation which comprises over 150 schools in more than 50 countries worldwide.
We are accredited by the British Council (Accreditation UK) and by the international EAQUALS organization. A full description of our activities including the latest trustees’ report and accounts is available on our website http://www.ihlondon.com/about/ih-trust
IH has two IT networks – one for staff (160 desktops) and one for class rooms and students (130 desktops and 50 interactive white boards). IH applications run both through an ‘on premise’ server room, with a mixed physical and virtual server environment, and via hosted services.
Terms and conditions
Post title: IT Technician
Salary: £24-29,000
Annual leave: 30 days, plus public holidays
Weekly hours: 35 Monday to Friday
Reporting to: Head of IT
To apply for the role please visit
https://www.ihlondon.com/about/careers-with-us/current-vacancies/
Or email
[email protected]
PRINCIPAL RESPONSIBILITIES
1. Provide a customer focussed IT service that helps users achieve their work objectives.
2. To provide first and second line support for end users and end user equipment, including classrooms.
3. To assist in the deployment, monitoring, maintenance, development, upgrade, and support of all current and future IT and telecom systems, for both business and educational applications.
4. Ensure that the School’s network remains operational, secure and up to date
MAIN DUTIES
1. Support network users through desk side and remote support.
2. Support technology use in the classroom environment
3. Control user access to the network though the administering active directory.
4. Assist with maintenance of physical and virtual server environments.
5. Assist with maintenance of standard MS server applications including Exchange.
6. Performing daily system monitoring including reviewing system and application logs.
7. Apply OS and security patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Perform ongoing performance tuning, hardware upgrades, and resource optimisation.
8. Assist with backup of key systems securely so that they can be recovered as part of the business recovery programme.
9. Support remote access to the network, via Windows and MAC OS, for employees working away from the office.
10. Perform ‘in-house’ and arrange third party regular security monitoring of the network and of websites to identify any possible risks and / or intrusions.
11. Update anti-virus definitions on servers and clients.
12. Support administration of the VOIP phone system.
13. To undertake any other duties as delegated by the Head of IT as may from time to time be necessary to ensure the smooth running of the School’s operations.
Person specification
Education
1. An appropriate degree or HND and/or two or more years practical experience in a related sector i.e. education, commercial enterprise, or managed IT services.
2. Microsoft or CompTIA qualification such as MCP, A+ or Network+.
Experience
3. Installation, configuration and maintenance of:
• Windows Desktop
• MS Office
• Network hardware
• Interactive whiteboards and/or audio-visual equipment
• Windows Server
• Microsoft Exchange
• Microsoft SQL (desirable)
• Enterprise backup systems
• Enterprise antivirus platforms
• Clustered hypervisor environments, ideally MS Hyper V
• Print management solutions, ideally PaperCut
• Linux (desirable)
• Moodle (desirable)
4. Desirable skills
• Knowledge of how IT operates in an educational context.
• Knowledge of a variety of educational software and hardware delivery platforms
• Administration of cloud-based platforms including Microsoft Office 365
• Administration of Microsoft SQL
• Audio visual display systems
• Technical administration of Linux / Moodle learning management system.
• Use of network monitoring and helpdesk ticketing systems
Work management
5. Ability to organise and manage workload and to manage user expectations.
6. Use the IT helpdesk.
7. Excellent attention to detail.
8. Ability to work independently and to possess a flexible and professional approach.
9. Ability to prioritise workloads and manage deadlines.
10. Determining matters that should be referred to the Head of IT before an action is undertaken.
11. Willingness and ability to work outside of normal working hours, for which compensatory time off will be provided, to respond to serious network issues and to perform maintenance and upgrade tasks at a time of low network usage.
Relationships
12. Ability to work as part of a small team.
13. Excellent communication and inter-personal skills and ability to communicate at all levels.
14. Ability to meet customer needs with good, high quality services.
15. Ability to develop productive working relationships with staff groups and colleagues.
