fdiogo

Hi,tje benefit is when a user creates a ticket it as to select the asset and with this you can know how many problems that asset had and the answer to the question "is better replace this asset" is quicker! plus, when see the ticket easily you can see the history of the ticket and changes of that asset, you know if a techical have made a poor job in the last intervention and you can know if a memory has been replace or any other hardware and you can see if have been any configuration recently, etc....at least, this is my idea.... Diogo

Hello all,I am trying to get a helpdesk with asset managment (automatic inventory by IP Scan), deply software, alerts and good reporting system. I have about 20 schools with +/- 2000 assets physical separated.What i have tested so far:1. Netsuport is not Web and the connection with Helpdesk-DNA is not transparent. Good in the printing report.2. GLPI (free) with fusioninventory but the client can't close tickets and is very confusing in the tickets. 3. Lansweeper not responsive and dosen't have mobile aplication. Good in the inventory and reading workstation.4. Spiceworks, a lot of publicity and i have read that has problems with a lot of assets.Anyone has one system working in this scenario? what your experience say?regards,Diogo

You can try https://www.supportpal.com/ is a multibrand helpdesk 100% web. Is not free but is very cheap 19.95/month with no restricton for the number of techical. I use for 3 years and it does the job.