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We are looking to appoint an experienced ICT Support Engineer to join the team. You will be responsible for owning and seeing incidents through to resolution, finding new solutions to problems by deploying appropriate technology and will act as a trusted expert within the ICT Team. The Academy’s ICT Department touches all aspects of the Academy’s work, including our teaching, performance and administrative activities and it is responsible for providing a professional and responsive service to 1,000 IT users across the Academy’s student and staff population. You will have substantial experience of 1st and 2nd line IT support in a busy and varied environment. You will have excellent communication and customer service skills, with the ability to work effectively as part of a small team. The ability to prioritise, use your own initiative and work to deadlines are also essential requirements for this role. Completed applications must be received by midnight Sunday5 March 2023. Interviews are expected to be held via Teams on Thursday 9 March2023. The Academy is committed to promoting the welfare and safeguarding of all students. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students. To view job details or apply on-line click here

ICT Support Engineer Job descriptionWe are looking to appoint an experienced ICT Support Engineer to join the team. You will be responsible for owning and seeing incidents through to resolution, finding new solutions to problems by deploying appropriate technology and will act as a trusted expert within the ICT Team. The Academy’s ICT Department touches all aspects of the Academy’s work, including our teaching, performance and administrative activities and it is responsible for providing a professional and responsive service to 1,000 IT users across the Academy’s student and staff population. You will have substantial experience of 1st and 2nd line IT support in a busy and varied environment. You will have excellent communication and customer service skills, with the ability to work effectively as part of a small team. The ability to prioritise, use your own initiative and work to deadlines are also essential requirements for this role. Completed applications must be received by 10am on Monday 9 January 2023. Interviews are expected to be held via Teams the on Friday 13 January. Hybrid working is an option, with 3 days onsite. The Academy is committed to promoting the welfare and safeguarding of all students. https://ce0778li.webitrent.com/ce0778li_webrecruitment/wrd/run/ETREC107GF.open?VACANCY_ID=9938952F71&WVID=5174132Dgj&LANG=USA

ICT Analyst Salary range: £29,986 - £34,524 inclusive of London Allowance per annum Job descriptionThe Royal Academy of Music is a creative and vibrant workplace with a diverse mix of students and staff from over 60 countries. Many of the world’s leading musicians and performers have studied with us and we are firmly focused on developing tomorrow’s musical leaders in disciplines including Classical Performance, Composition, Opera, Jazz, and Musical Theatre. Integral to the musical training we offer is the opportunity to perform; in an average year, the Academy runs a vibrant programme of around 500 events. We are looking to appoint an experienced ICT Analyst to join the team. You will be responsible for owning and seeing incidents through to resolution, finding new solutions to problems by deploying appropriate technology and will act as a trusted expert within the ICT Team. The Academy’s ICT Department touches all aspects of the Academy’s work, including our teaching, performance and administrative activities and it is responsible for providing a professional and responsive service to 1,000 IT users across the Academy’s student and staff population. You will have substantial experience of 1st and 2nd line IT support in a busy and varied environment. You will have excellent communication and customer service skills, with the ability to work effectively as part of a small team. The ability to prioritise, use your own initiative and work to deadlines are also essential requirements for this role. Completed applications must be received by 10am on Friday 11 November 2022. Interviews are expected to be held via Teams week commencing 21 November 2022. The Academy is committed to promoting the welfare and safeguarding of all students. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students. To view job details or apply on-line click here

ICT Service Desk Job descriptionWe are looking to appoint an ICT Service Desk on a 12-month internship to join the team. This is a great opportunity for someone looking to begin their career in IT and gain experience in a busy and varied organisation that relies on a wide range of technology in daily life. The Royal Academy of Music is a creative and vibrant workplace with a diverse mix of students and staff from over 60 countries. Many of the world’s leading musicians and performers have studied with us and we are firmly focused on developing tomorrow’s musical leaders in disciplines including Classical Performance, Composition, Opera, Jazz, and Musical Theatre. Integral to the musical training we offer is the opportunity to perform; in an average year, the Academy runs a vibrant programme of around 500 events. The Academy’s ICT Department touches all aspects of the Academy’s work, including our teaching, performance and professional services activities and is responsible for providing a professional and responsive service to over 1,000 IT users across the Academy’s student and staff population. We are looking for an enthusiastic and customer focussed individual, and you will be responsible for being the first point of contact for enquiries into the department. You will have a passion for technology and an interest in helping people at all levels to make the most of the ICT services that we offer. Direct previous experience is not required but you must have a strong personal interest in technology and an ambition to pursue a career in the industry. You may have recently qualified from a technology course or earned a certification or qualification in the area. You will have excellent communication and customer service skills, with the ability to work effectively as part of a small team. The ability to prioritise, use your own initiative and work to deadlines are also essential requirements for this role. Completed applications must be received by 10am on Monday 7 November 2022. Interviews are expected to be held via Teams on Friday 11 November 2022. The Academy is committed to promoting the welfare and safeguarding of all students. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities because we would like to increase the representation of these groups in these roles. We want to do this because we know greater diversity will lead to greater results for students. To view job details or apply on-line click here

The Royal Academy of Music - ICT Service Desk £23,766 - £27,239