Job Description
Title: Senior IT Engineer
Location: Lewisham, SE12
Reports to: Team Leader
Hours of Work: Full Time, On-Site, Monday to Friday, 8:00am – 4:00pm
Salary: £30,000 – £32,000
Annual Leave: 25 Days
Closing Date: 01/05/2022
About Us
Covue are an IT support provider specializing in the education sector. We have vibrant team who provide excellent support and services for our schools in and around London. We are now looking for an enthusiastic, motivated, eager to learn senior engineer to join our team.
Job Description
This job is for the role of a full time onsite senior engineer for a single school. The school is an all through school (primary to secondary) made up of two closely located sites. The smaller primary site is located a 10-minute walk from the main secondary site. You will be further supported by the team of mobile engineers, network managers and team leader all working together to provide the school outstanding IT support.
Job Purpose:
To provide first contact and second level support for users via the service desk including remote assistance, assessing, and diagnosing reported incidents. To be involved in new projects and modernisation of IT systems, with the overall goal of improving the teaching and learning through IT and cloud technologies.
Roles and Responsibilities:
- To monitor and respond to all tickets which are logged via the service desk.
- Where needed escalate the tickets for further support and advice.
- Take ownership of issues by carrying out problem analysis to implement permanent fixes to restore service as soon as possible.
- Innovation and development of the IT provision by using new and emerging technologies.
- Installation of new computers, printers, and additional hardware.
- Ensuring classroom hardware is maintained and ready to be used. This includes audio visual projectors and interactive screens.
- Maintenance of staff devices, both software and hardware are working to ensure lessons can be delivered.
- Maintenance of student devices. This will require termly checks on the laptops trolleys and ICT suites to ensure they fully function for students to use.
- Ensure new and existing accounts are working within the school’s local domain and Microsoft 365.
- Be able to re-image any device using the school’s reimaging solution.
- To support the staff in training which will help their knowledge and use of IT within the school.
- To act accordingly and respond quickly to any abuse to the IT infrastructure.
- Maintain the asset register for IT equipment.
Essential technical knowledge and experience:
- Previous 1st/2nd line support role.
- Microsoft 365 (Supporting Teams, User Account Provisioning, SharePoint).
- Windows Server 2016 and 2019 (Hyper-V, Active Directory, DNS, DHCP, Group Policy).
- Windows 10 and application troubleshooting.
- Basic understanding of networking.
Desirable technical knowledge and experience:
- 1st/2nd line support role, ideally within the Education Sector.
- Microsoft 365 certification foundation for high.
- ITIL foundation or higher.
Personal qualities
- Excellent time management and punctuality.
- Excellent communication skills, both written and verbally.
- Personal motivation and enthusiasm to learn and progress.
- Ability to work proactivity
- Good planning and organisational skills
Feel free to message me if you are interested or apply via https://uk.indeed.com/job/senior-it-engineer-428eb27e90e32bd7
Many Thanks
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