Hi all,
I've had some issues too. Support on the website is pretty poor.
I used one Win10 PC on a home network, then switched to another.
The first PC had no issues. The second would struggle to connect.
I managed to get it to connect by:
1.) Going into the Windows Firewall settings and explicitly setting "allow" for all applications in the marking software folder. - Didn't work.
2.) Running the program as Administrator. - This worked.
I now remember that I actually run as the Administrator on the 1st PC (family PC which I don't often use), and have a seperate Admin account on my Personal pc...
So, I guess, check whether you are running as Admin.
FYI, this was CMI+ .