macBirmingham

Midlands Arts Centre (MAC) is a dynamic venue, which offers a wide range of free exhibitions, theatre, music, independent cinema and live performances as well as creative learning and participation activities. Well-loved and well used, it’s a friendly place attracting a diverse mix of visitors. Our work also extends across the city to community settings inspiring new audiences to experience high-quality art experiences.The Head of IT leads on the Digital and IT Strategy for the Arts Centre. They ensure the centre runs smoothly and the business-critical systems are fit for purpose, troubleshooting where necessary and focusing on future proofing in a fast-moving digital environment.The Head of IT is responsible for overseeing the work of staff and contractors as required, and oversees the relationships with external IT support companies.For more information and to apply, please follow this link https://mac.livevacancies.co.uk/#/

Midlands Arts Centre (MAC) is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music, cinema, and comedy performances as well as creative learning and participation activities. Well-loved and well used, it is a relaxed friendly place attracting a diverse mix of visitors. We are currently recruiting for a Senior IT Technician This post holder will be working alongside the Head of IT with a focus on the day-to-day support of all areas of MAC’s IT and Digital infrastructure. The Senior IT Technician will work closely with all staff and customers to solve any day-to-day issues. MAC is developing its IT and Digital systems, so this is an exciting time to become part of a strong team looking at new technologies to develop and support the wide range of work that MAC offers. Please see job description for further details. If you feel that you have excellent IT skills, can offer first rate support and customer service and would like further information and how to apply, please download the recruitment pack and supplementary information from MAC website; https://macbirmingham.co.uk/about/work-with-us/jobs Deadline All applications must be received no later than Midday on Wednesday 20 January. Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Friday 22 January 2020. Interviews Shortlisted candidates will be invited to interview on Friday 29 January 2020.

Midlands Arts Centre (MAC) is an exciting, ambitious arts centre which offers a wide array of free exhibitions, theatre, music, cinema, and comedy performances as well as creative learning and participation activities. Well-loved and well used, it is a relaxed friendly place attracting a diverse mix of visitors. We are currently recruiting for a Senior IT Technician This post holder will be working alongside the Head of IT with a focus on the day-to-day support of all areas of MAC’s IT and Digital infrastructure. The Senior IT Technician will work closely with all staff and customers to solve any day-to-day issues. MAC is developing its IT and Digital systems, so this is an exciting time to become part of a strong team looking at new technologies to develop and support the wide range of work that MAC offers. Please see job description for further details. If you feel that you have excellent IT skills, can offer first rate support and customer service and would like further information and how to apply, please download the recruitment pack and supplementary information from MAC website; https://macbirmingham.co.uk/about/work-with-us/jobs Deadline All applications must be received no later than Midday on Wednesday 20 January. Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Friday 22 January 2020. Interviews Shortlisted candidates will be invited to interview on Friday 29 January 2020.

https://macbirmingham.co.uk/index.php/actions/supercoolTools/downloadFile?id=274413 Job Description Key Responsibilities PRINCIPAL PURPOSE OF POST: The Management Team at MAC works very closely together seeing the arts programmes and business activities of the centre as mutually supportive and inter-dependent. The Head of IT is a strategically important position responsible for developing and delivering IT resources and services within the organisation, both at the arts centre and through its learning and participation activities. RESPONSIBLE FOR: The post holder is responsible for overseeing the work of staff and contractors as required and oversees the relationships with external IT support companies. PRINCIPAL OBJECTIVES This is a key management post in IT. The role involves and is responsible for: · Strategic leadership and direction of new infrastructure projects including enhancements and replacement to existing systems. · Project management of internal and external resources to deliver IT projects. · Managing IT resources to deliver a consistently high quality service to internal and external customers · Managing and/or supporting all the centre’s back-office IT systems including our event ticketing system (Spektrix), room booking system (Yesplan), EPOS system, accounting system (Exchequer), HR software (PeopleHR), Office 365 and integrated information used throughout the centre on plasma screens amongst others as well as having full responsibility for any projects required in these areas. · Leading all technical aspects of delivering IT services for all functions within MAC communications internally and externally; marketing and customer relations. · Leading technical aspects of delivering IT services for arts production and delivery, learning and participation programmes. · Assisting in the development and implementation of new systems and to establish, communicate and execute support strategies required by our business plan. · Designing and implementing systems and document procedures on user training, support and future IT strategy. · Ensuring there is a robust approach to cyber security throughout the organisation. KEY RESPONSIBILITIES You will be expected to: · Ensure the IT support provider is on call to cover emergencies and technical issues. · Manage all IT subcontractors and project manage any internal IT work. · Develop, manage and monitor all budgets for areas within your responsibilities. · Provide effective IT resources as required for in-house production and co-production management (whether MAC staff or contractor). · Create and monitor written procedures for incoming artists’ and companies’ use of MAC IT services. · Ensure compliance with all relevant legislation e.g. GDPR, storage of data and PCI compliance. Ensure that all data is protected and backed up in liaison with the current external support organisations. · Support the Creative Learning offer at MAC developing digital events and courses. Maintenance, support and development · Liaise with our external IT support providers and specialist software support companies to identify, prioritise and resolve all reported problems with systems, hardware/software and/or network problems, including event ticketing system hardware, in a timely and professional manner. · Liaise with our external commuications providers to resolve any issues with Internet and voice communications. · Manage the site telecoms infrastructure including VoIP and call logging management software. · Develop, review, monitor and report key service level agreements with performance metrics for each of the functions under your responsibility. · Undertake hardware and software auditing. · Establish renewal & replacement needs for equipment and stock. · Oversee the setting up of all user accounts and staff digital inductions. Management of Staff and Contractors · In liaison with the Head of Techncial Resources monitor the performance of the Digital Media Technicians · Ensure the Digital Media Technician maintains equipment so it is ready for the programmed courses and events. · Ensure effective communication with all departments. · Ensure that the Department adheres to all MAC's administrative, HR and other procedures. · Implementation and monitoring of safe working practices. · Assist the Head of Creative Learning in supporting specialist staff for digital courses and events. Financial & Resource Management · Ensure financial procedures are followed. · Work with the Senior Management Team of MAC to create annual and long-term budgets for the department. · Assist with the creation of budgets for specific IT capital and renewal programmes. · Ensure appropriate contracts are negotiated with contractors and provide effective management of those contracts. · Supervise, plan and control expenditure to remain within agreed budgets. · Monitor stock levels. External Relationships · Maintain and develop good contacts and relationships with other members of staff at MAC, customers of MAC, companies and artists working at MAC, contractors and suppliers, departments of Birmingham City Council, funding bodies, relevant external organisations, other venues and individuals. · Maintain awareness of developments and trends in IT. Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of, the equal opportunities and diversity policies of MAC. Note This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time. Hours of work will occasionally include weekend and evening work. This position is not subject to an Enhanced Disclosure with CRB (see Criminal Records Bureau Policy & Procedure). Person Specification A person specification describes the areas of knowledge, skills and experience a person should possess in order to take up the post. Essential Qualifications · Qualification in IT or equivalent training and experience. Previous Experience · Experience with IT back office/systems administration. · Experience and knowledge in IT equipment. · Extensive experience & sound knowledge of IT technical management · Excellent understanding of the disciplines of IT services management. · Excellent knowledge and experience of the following; · Microsoft Server operating systems · Microsoft Windows Desktop operating systems · Active directory · Group policies · Microsoft Exchange server · Virtual servers using Hyper-V · Microsoft SQL Server · IP networking and technologies including DNS, DHCP. · Knowledge of IP Firewall concepts and VLAN technologies would be desirable · CISCO aggregation · Data security and protection experience · Strong line management skills · Strong project management skills and experience. · Appreciate the needs of, and be able to work with a wide range of individuals, companies, artists and contractors not under your direct management control. · Self-motivated & able to work on your own initiative and as part of a team. · Excellent written and verbal skills, and the ability to communicate with a range of people at different levels · Substantial budget management experience · Willingness to learn new skills and activities. · Works well under pressure and to deadlines. · Good administrative, staff supervision and training skills. · Excellent eye for detail and a commitment to excellence. · Reliable and takes a positive approach to work. · Understands the importance of good customer relations. Desirable Knowledge of · Cisco LAN and VLAN technologies · Telecoms systems particularly Avaya (VoIP) · Ticket office systems or similar · Office 365 · Ability and willingness to work unsociable hours occasionally How to Apply To apply for this post please complete the attached application and monitoring forms. Applications may be sent electronically to: [email protected] They may also be sent by post to: HR Manager, Midlands Arts Centre (MAC), Cannon Hill Park, Birmingham, B12 9QH Deadline All applications must be received no later than Midday on Monday 14th January 2019 Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Tuesday 15th January 2019. Interviews Shortlisted candidates will be invited to interview on Monday 21st January 2019. App Form 2018.doc

Principal Purpose of Post The Technician is responsible to the Head of IT for technical services relating to digital media and related events in the Centre. Principal Objectives  Provide IT support to the system and services installed in the media studio to facilitate the running of the digital courses, there will be opportunities to engage in network administration within a Microsoft and Apple MAC environment.  The safe operation and maintenance oApp Form 2017.docf video, film, digital media and photography equipment and projection spaces in the department's control.  Assisting the Head of IT in day-to-day IT administrative tasks.  To facilitate and support artist tutors and participants that reflects the talents, interests and interpretation skills of learners through appropriate media, techniques and skills.  As part of mac’s learning programme, to support technical workshops and provide assistance in the use of digital software and their creative use. Key Responsibilities  Managing and maintaining the media studio computer network (Windows and Mac), creating new course accounts, archiving old course data, troubleshooting, and installing software when required.  To follow established safe working practices in the pursuance of duties and ensure that participants, tutors and visiting organisations adhere to mac's safety policy.  Ensuring the careful use of mac's equipment, and securing good technical standards at all times.  Cataloguing and managing loans of equipment.  To contribute to mac's learning & participation activities as appropriate through technical workshops both independently and in conjunction with mac's learning & participation producer, external artists and visiting companies.  On occasions to provide liaison and technical assistance on behalf of mac to external agencies.  To assist as necessary and appropriate in the technical servicing of Seminars, Conferences and Meetings within mac.  To assist, in conjunction with the Head of IT, media technician and the producing team, in the preparation of equipment, materials and exhibits for mac's exhibition activities.  On occasion, Duties will include;  Facebook Live, Podcasting and Video Blogging.  Preparation of venues for film and video presentations, ensuring effective operation of sound, screen and projection equipment. General  Provide in class support to Artist Tutors in the Learning and Participation sessions and attend the full session when required for Safeguarding reasons.  Engage with the students to support the learning and experience they will want to gain from completing the course.  Undertake any other duties which may be required from this post. Equal Opportunities & Diversity All staff are expected to further, promote, and ensure the implementation of, the equal opportunities policies of mac. Note This job description outlines the principal responsibilities and duties of the post holder. It is not meant to be, nor is it, an exhaustive list of specific responsibilities and duties. The post holder will be expected to undertake any other duties which could reasonably be expected as being within the remit of the post and which arise out of changes in legislation, regulations, orders, rules and working practices, methods and procedures and reviews, as directed from time to time. Hours of work will be variable and will include weekend and evening work. This role is subject to an Enhanced Disclosure with CRB (see Criminal Records Bureau Policy & Procedure).   Person Specification A person specification describes the areas of knowledge, skills and experience a person should possess in order to take up the post. Experience Essential  Proven experience in digital video and photography.  Ability to work on own initiative and as part of a team.  Enjoy working with people from a variety of backgrounds and cultures, ability levels and ages.  Proven experience of Apple Mac and PC based multimedia software and hardware.  Software will include:  Final Cut Pro X  Final Cut Express  Logic Express  Logic Pro X  Adobe Photo Shop Desirable  Educated to degree level in multimedia, design or related area.  Experience of delivering creative participatory activities to the public in arts, community or educational settings.  Windows and MAC computer support in a small network environment.  Experience of training others, identifying areas of development and sharing technical skills.  Digital Multimedia Content production  Interest in other art forms.  Software will include:  Adobe Dreamweaver  iLife 09  Bonix iStop motion Practical Skills Essential  Ability to use multimedia equipment and software to a high standard.  Ability to fault-find damaged stock, identify and execute solutions for technical equipment.  Good communication skills.  Ability to lift and carry awkward and /or heavy loads.  Working at height.  Able to work to a high standard. Desirable  Projector operation and maintenance. How to Apply To apply for this post please go to our website and download an application form, or request one from the below email address. Applications may be sent electronically to: [email protected] They may also be sent by post to: HR Manager, mac Birmingham, Cannon Hill Park, Birmingham, B12 9QH Deadline All applications must be received no later than 12 noon on Wednesday 28 June 2017. Late applications will not be considered. Short-listing Shortlisted candidates will be informed at the latest by Tuesday 4 July 2017. Interviews Shortlisted candidates will be invited to interview on Thursday 13 July 2017.