trc

That's not normal! Sounds like you need tech support (not a mere marketer like me). Who did you call at Kyocera before? Was it the tech support line 08456 4560456? They should be able to help. I'll also ask our techies here for ideas and will post again if they can advise anything. Sorry you're having problems. trc

Hello Thanks for the warm welcome! Not sure I can help you with that one, I'm from marketing not technical, so I'm great on drivers (which I use daily) but not on fault-finding. I would highly recommend a call to the tech team on 08456 456 0456. If they can't help you, get back to me and I'll escalate it. Good luck Tracey

Did you manage to get your paper coming out of the top of your printer? It's a simple driver setting, you need to select "printers" in Windows control panel and right click the printer you want to change. Then choose "properties" from the menu and from the properties window, general tab, choose "printing preferences". Set destination to "top tray, (face down)", click OK and you're done. I work for Kyocera and I'm disappointed that you got no joy from ringing us, if you can reply to me with details I'll follow that up. (Just FYI, the "rear tray (face up)" destination option which your printer was set to previously is for printing card or sticky labels, it provides a straight paper path to prevent jams with these difficult materials if you also feed the material in from the by-pass feed at the front.) For future reference, the technical helpline is on 08456 456 0456. Best wishes Tracey