KimH

I can assure you that Plan B will not be necessary Ian - your posts here have been monitored and as you know we have responded to them. We acknowledge your experience has highlighted training issues with a staff member that will be addressed in our installation practices. Our Deputy Managing Director, who has very broad experience of school network environments and is fully trained and accredited and skilled in the skills you expect, will be conducting a full audit of our installation practices. Our Head of Development will be arranging to meet with you shortly. For clarification all of the Engage client and web components installed in your school are based on modern .Net Framework and SQL database; the Delphi elements are on the Double First accounts software which works well and will continue to be supported well into the future but which will be upgraded to a more modern code base as a part of our ongoing development programme. As you say we have already put a Project Manager on site and look forward to working through any concerns that you have directly. If you want to reach me at any stage my mobile number is 07590 693152. Kim Hollamby Group Managing Director du Pre Group

I often sit in our support department and don't recognise what you describe but would very much like to discuss your experience if you would be kind enough to contact me. Kim Hollamby MD Double First 07590 693152.