Thank you for your thoughts.
Client isolation is definitely off. I have been assured there are no restrictions on the switch
I have ruckus USA looking into this and I have seen posts elsewhere telling us to turn off directed multicast on the master ruckus unleashed AP. However I can't figure this part out yet as even following clear instructions, it's not working.
I have a home WiFi router that I will use temporarily in their environment, but it would be preferable to use their ruckus wireless network of course.