twelvetree

Brilliant that makes total sense! I was a parent at the school before I was a teacher so I suspect they set me up as a separate contact when I joined the school as a teacher. You have been a great help. Thank you

Thank you for your reply. So are parents a record on SIMS in their own right? I assumed as a parent I was just a field in my child's record for name, telephone number and email. I am Mrs as a parent and Miss as a teacher on SIMS so I didn't think they were linked. I can see how the scenario mentioned with staff emails going to personal email addresses would be an issue. Which makes their suggestion wrong in that I set up a forwarding rule in outlook to send any messages from Intouch to my personal email.

Hi I am a teacher at a school my child attends. School have just decided that because of a data breach that happened a couple of years ago (not told exactly what) they have changed my personal email as a contact for my child to my work (school) email. They insist that it can't be any difference. Is this honestly the case? It really isn't practical. Many thanks

IT TechnicianAt our Church school every individual is valued. We are seeking to appoint an excellent IT Technician to start in September 2019. Hours: 35 hrs per week (Mon – Fri, 8.30pm – 4.30pm with 1 hr for lunch). This post is for 40 weeks per year (School term time plus inset days and an additional week to be worked in agreement with the Headteacher). Salary: Old Grade 8/9 (depending on experience). The new salary point is 19-28. Actual salary is £20,513 - £25,949. Full time equivalent is £24,799 - £31,371 The successful candidate will provide an efficient and reliable IT service to the school. General Purpose of the Job To be responsible for the system wide technical support to curriculum and administrativePC’s, laptops, tablets, i-pads, printers and the network installation. Providing support to the ICT Co-Ordinator in delivering the computing curriculum throughout school. Main Duties Basic routine maintenance Assisting with installation and upgrade of desktop hardware and some software on networked computers, laptops and tablets Carrying out advance procedures under the guidance of contracted ICT professionals Diagnosing and resolving basic p/c, printer and peripheral and software faults Dealing with support requests and fault reporting; keeping and referring to a knowledge base/log of previous incident Referring advanced problems to contracted professionals Purchasing and replacing ICT consumables and maintaining stock, and purchasing other ICT items following school procedure Assisting in maintaining a regular back up and store system, virus protection and system security Creating and maintaining user accounts and permissions Creating and maintaining staff e-mail accounts Keeping an inventory of ICT software, licences and hardware Ensuring that licences are stored in an orderly fashion and they are secure Being aware of specific Health and Safety issues relating to IT Attending relevant courses and use other means to improve ICT skills Advising and training individual staff/pupils where appropriate Having a general understanding of the requirements of ICT in the National Curriculum and being aware of relevant school policies Training other members of staff to install ink cartridges in printers and manage simple problems Working with the ICT Co-Ordinator to develop the use of the learning platform Computing Curriculum Support Support in the development and implementation of policies, and practices for ICT Support with the analysing and interpreting of relevant national, local and school data, research and inspection Ensuring that existing resources are in good order and readily accessible Supporting the technical infrastructure, and contribute directly to the development of skills and resources relating to ICT in the school Supporting the schemes of work for the computing curriculum Keeping an inventory of existing resources Support with ensuring that sections of the school website are kept up to date Supporting to ensure that policies are in place and staff and pupils are aware of school protocol for using the internet Liaise with colleagues advising of websites which would be useful to them in their planning and teaching Support with Internet Safety Other Duties Provide support and assistance for the school website acting as one of the administrators Ensuring that the school’s sound system is in good working order at all times Undertaking duties in relation to the CCTV system as required To undertake any other tasks, as directed by the Headteacher or Deputy Headteacher, which are consistent with the aims of the post. This job description may be amended at any time after discussion with you. In return we can offer Enthusiastic and well behaved pupils Friendly and supportive staff and Governors A caring Christian ethos A “Good” Ofsted report – November 2013 An “Excellent” SIAMS report – February 2014 Applicants are encouraged to come and view the school. William Law C E Primary School is committed to safeguarding and promoting the welfare of children and expects all staff and volunteers to share this commitment. An enhanced DBS check will be required for this post. Application packs are available to download from the school website www.williamlawceschool.co.uk(click on ‘School Information’ and select ‘Vacancies’) and can be returned to [email protected]. Alternatively, contact the School Office. Closing date: Tuesday, 4th June at 12.00pm Interview date: Thursday, 13th June 2019

https://www.williamlawceschool.co.uk/page/?title=IT+Technician&pid=2671

Thank you all for your input. I also emailed our Clevertouch supplier yesterday to say we were still having issues. They sent a engineer out today and we spent the whole morning trying out various hdmi to mini DisplayPort adapters/cables and VGA to mini Displayport adapters and cables. This seems to have solved it, hdmi to displayport cable works, adapters don't. So far so good anyway. The drivers Clevertouch gave me were by Touchbase so it is a bit of a triangle of suppliers going on.

Also if there are different users make sure the certificate is in system in the keychain access so it is valid for all users.

These sort of issues are often as a result of Proxy. We have a Protex filtering system and we had to download a certificate from them to access Google (and obviously Chrome). This is their link page: Installing ProtexRootCA certificates It explains what the problem is. Maybe your filtering system has a similar set up?

I am really struggling to get the Mac Airs in school to work well with the Clevertouch screens we have. I can get them to show on the screen but the resolution on either the mac or the screen doesn't fit right and I've tried different settings. The mac air never remembers that I want the display mirrored after restarting each time. The HDMI connection can be flaky depending on which screen, sometimes the screen has interference, some time despite the sound set to monitor it disappears. So I mostly connect with VGA & audio cable. Touch is the real issue - sometimes it works sometimes it doesn't. When it does it's not great. I have 3 separate drivers that Clevertouch have given me, depending on which screen or which OSX which makes moving around to use different screens an issue as you can only have one driver on a mac at a time. Clevertouch have gone back to the factory to try to at least get me one driver that work for all but they do have concerns that OSX isn't really suited to touch devices. I just wondered if any other schools used Macs in schools and how they worked with boards? It's not an issue with IOS devices as obviously they are good with touch. Many thanks

Coffee just doesn't taste as good unless it is in my NetSupport Mug Al_NetSupport

Thanks for your suggestions - I will get one upgraded with SSD & RAM - then I can present a much more cost effective alternative solution. You have all been very helpful, much appreciated.

They do log on at home with a cached domain profile. At home they do not have access to the server only through Foldr. It's more the case the time it takes open applications, documents etc.

Hi Thanks for your feedback. There are most definitely other issues affecting performance. The Dell Server 2008 is due to be renewed this summer and the set up I inherited is extremely random, a concoction of really strange gpos and batch files. The laptops are still on windows 7, the plan is to move all to windows 10 as a rollout after the new server. The switches are HP1820. The wifi is fine, just upgraded to Ruckus. Feedback from the teachers are the laptops are slow when being used at home as well at school so thanks for the suggestions to upgrade to SSDs & extra RAM.

Hi All Next financial year the headteacher wants to to start a rolling programme of replacing teacher laptops with Mac air. Personally I prefer Macs but I'm not entirely sure if this is the right way to go. Our children use Toshiba Windows laptops, HP Chromebooks and iPads and currently teachers have Toshiba Satellite Pro laptops (i3). Teachers constantly complain about how slow their laptops are, so I think this is one of the drivers behind replacing them with Macs. I am concerned about these issues with the move: We have a Dell windows server with central drives used by everyone. I know I can add Macs to active directory but managing that further isn't totally clear. I have the network drives mapped to my mac but that doesn't always work seamlessly. Teachers having a different operating system to demonstrate to children how to do something like saving work etc. Teachers having to learn how to use Macs as opposed to windows. Cost (including cable accessories!) Interaction with Smartboards & Clevertouch boards - so far tests have shown problems with the touch side. I would really appreciate your thoughts, whether anyone has made this move and if not Mac what alternative you suggest to deal with the poor performing current laptops. Many thanks