Steven2017

Hi MikeyW one for the process is at 50 the rest are all at 0, after speaking to Adobe I have decided to try Adobe CC2017 as we are covered to use it under our licensee agreement with them

MikeyW their are six CEPHtmlEngine processes in task manager using between 7,064k and 25,424k memory I will look at the solutions in the link you sent but have a sneaky feeling that going to have to update to adobe CC 2017

Hi it stills crashes as local user Arthur I haven't tried Adobe CC 2017 has I would need to check on our license arrangement appdata is not redirected as far as I can see

I have updated all the drivers via the Dell website and even done a BIOS flash but Photoshop still crashes when students try to saving work

Has anyone experienced Photoshop CC2015 crashing when students go to save their work the event viewer log are below but can not work out why this is happening its only doing on our new Dell OptiPlex 3240 pcs and not on any other pcs round the school. Faulting application name: Photoshop.exe, version: 16.1.2.355, time stamp: 0x56961fa0 Faulting module name: ntdll.dll, version: 6.1.7601.23543, time stamp: 0x57d2fde1 Exception code: 0xc0000005 Fault offset: 0x000000000004f524 Faulting process id: 0x1bb4 Faulting application start time: 0x01d26da2fbd9176e Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report Id: b170a052-d997-11e6-8bc1-f48e38dbea2d