Long time lurker, first time poster.
We have a Lightspeed Rocket (Web Filter) v2.10.5 and are experiencing something that we have probably lived with for quite some time, until all of our students have received devices that is...
Our internal port on the Rocket plugs into a port on our Cisco core switch that has this configuration:
interface GigabitEthernet4/16
no ip address
speed 1000
duplex full
switchport
switchport access vlan 20
spanning-tree portfast
end
The external port on the Rocket plugs into our firewall.
Here is our issue. Every device that is NOT on the 20 VLAN is given the exact same MAC address (some base MAC given from spanning tree I think). According to Lightspeed, unique MAC addresses are important to getting properly identified by the content filter. This wasn't entirely noticeable until we put all of these student devices on our network. The only complaint we are getting is from the students when they cannot access YouTube (which means the filtering is randomly working). Any ideas/suggestions as to what I could possibly do port configuration-wise to make this work (if anything)? I've explained my plight to Lightspeed and at first they were super responsive, now they are in their ignore me mode -- I personally think they are stumped.
Thanks in advance.
