Argh_iPads

Hi, What happens if you run the "pruneshadowcopies.ps1" script?

Just wanted to say thanks so much for your help with this. It would appear my provisioning woes are now over!

I found it! We're on 7.152.4.0. It was my bad, I looked everywhere but I just didn't see it! I've run the consolidation on a couple of users. Some are now working with SLG, but some are not. I'm still getting a problem with the parents not being able to log in though. I've run the script so many times, and there are no new requests. I've checked their accounts in SLG and I can see them and the appear to be fine. It's just when I got to enter their details in on the login section of our website, it won't log in. Well it's nice to know I'm not the only one who's had issues like these.

Ahh, that makes a lot of sense now! Forgive me, but where do I find account tools? I'm using the ADP web console, but I can see no options for account tools, or consolidation? Thanks for your help with this by the way!

So according to the ADP web console, I am seeing that the users I'm having problems with are now being recreated every time the ADP service runs. This meas that the parents log in password keeps changing. Additionally, I have tried logging on as these parents with the info in the sims export, and I cannot log in to SLG. I have combed through these user entries in sims and AD and cross reference everything with users that aren't having any issues, and all appears to be normal. I'm really stumped.

It does indeed match. The section in clients is telling me there are 131 blocked requests. In the log, the newest of these blocked requests is back in January of this year. And does not list any of the users I'm having issues with. I have found that a couple of the users with problems have finally been provisioned over night, and they now have SLG accounts in AD. However, these accounts have not yet been consolidated. I'm assuming this might happen next time ADP passes over these accounts? You'll have to bear with me, I took over this school two weeks ago without any prior experience of SLG, and I'm still getting to grips with it. I'm starting to think the problem might not be with the ADP service, but something else in the chain. I know that this version of SLG has fallen quite far behind, and is in need of updating.

The log looks good, the provisioning service appears to be running OK....

So staff and students already have AD accounts. SLG creates accounts for these users which are consolidated, and the parents accounts are created. So when we search for a student, we should find two accounts, which in most cases we are, but with the problem users, we are only seeing their existing account. So SLG is not creating accounts for these.

The ADPSceduledProcess is set to run as a scheduled task, and it appears to be running fine. I have stopped this, and initiated ADP manually to see if there is any difference. On the ADP web tool: http://localhost:1103/Default.aspx I can see that requests are being processed. But the problem users aren't in the list. I have been going over these users in sims, and the data seems to be correct. I can't see anything that might be off.

Hey all, I'm having problems with provisioning some users in sims for SLG. It should be that after adding users in the provisioning section in sims, the ADP service creates SLG accounts in AD. The ADP report from sims shows that it can see the users, but the username and password fields are blank, and the SLG accounts in AD are not being created. I have tried re-provisioning the problem users a number of times, but still the same issue. The ADP service appears to be running fine, and I can find no problems with these user accounts in sims or AD. What am i missing?

You put me on the right track! We do not have that installed, however I did find that we have ZiNet running which was stopping me from renaming the sims.net folder. I stopped those services, renamed the folder and re-installed sims, and now everything is working as it should. Thanks for your help!

Hi, I'm having a real problem with the sims.net client installed on the sims server. Every time I open the client it crashes. I have tried pushing out the updated client to the server multiple times. I have also reinstalled .net 4.5.2. I noticed this was the problem when I found that LGfL auto update stopped working. It uses the sims command line report importing utility, which is also crashing. Any pointers would be really appreciated! Problem signature: Problem Event Name: APPCRASH Application Name: Pulsar.exe Application Version: 7.180.40.0 Application Timestamp: 5a97be53 Fault Module Name: KERNELBASE.dll Fault Module Version: 6.2.9200.22141 Fault Module Timestamp: 58f11bee Exception Code: e0434352 Exception Offset: 00017f2a OS Version: 6.2.9200.2.0.0.272.7 Locale ID: 2057 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: dee3 Additional Information 4: dee364078cacf21977cdd5ba40342305

I know this thread is pretty old, but I was getting this message and I struggled to find anything related info online. When a user accessed the latest census through Routines-Statutory Returns-School Census, Scrolling down through the page would crash SIMS and an error window would pop up with the following message: Fault Code: 7963-8927-3000 - Object reference not set to an instance of an object. : System.NullReferenceException After an hour of troubleshooting I found the issue to be related to the users roaming profile. I deleted the profile on the local machines, and renamed the profile in the user profiles share so a new one would be generated. And that was the fix!

Hey, I know this thread is pretty old, but I was having this exact issue. My solution was to enable "less secure apps" for the user in G-Suite. You can do this by either going here while logged in to Chrome as the user. Or by logging on the G-Suite admin console and going to Security > Basic Settings > Less Secure Apps Access. If in an LGfL school, you may need to request a mail relay rule be set up using their SMTP server. Hope this helps. Best, Dan