Ben_Straw

Hi everyone. Over the last 18+ months we have invested really heavily in our product, greatly strengthening our development team and introducing robust processes around our product vision and roadmap, QA and support. It concerns us to hear of anyone having issues so please do get in touch by calling us directly on +44 (0) 1509 611 341, writing on our Direct Support forum or Emailing our support helpdesk to raise a ticket so that we can get it sorted ASAP for you. We care deeply about what we do and promise to help in every way we can. We regularly carry out surveys and run focus groups amongst our customer base to make sure we're looking after our customers, and to understand all ways that we can improve. We're human and don't always get it right, but we are so proud that over 90% of our customers now choose to stay with or expand their Impero deployment at the time of their renewal. But we are far from complacent. As mentioned, we urge anyone with a specific question or concern to get in touch. By the way, our doors are always open to customers wishing to visit our office, run through our roadmap or simply discuss the trends we are seeing in the EdTech space. The coffee machine is on and the kettle’s boiling! Sorry if we've let anyone down, but we'll do everything possible to put things right if you let us know specific issues. Ben Straw Head of Pre Sales Impero Software