BH_1

Hi. I came across your post above, and would like to know if you might have a resolution for my problem. Following an inadvertent misconfiguration (i.e., reconfiguring ‘kms.txt’ file and disabling IPv6) to address a DNS issue for my user account, I have been locked out of my laptop. I’m still able to authenticate to PGP encryption layer at which point the Windows 7 OS loads as before without any issue but now it also prompts me for a second time (something that never happened in the past) to enter my user authentication credentials. However, it does not accept those credentials, instead displaying the following error message: "There are currently no logon servers available to service the logon request." I need to undo the inadvertent configuration changes (by resetting ‘kms.txt’ file and re-enabling IPv6) in the hope of resolving the problem and restoring my access once again to my data and applications. I have attempted to run ‘System Recovery Options’ to undo the changes but it does not list the Windows 7 OS in order to access the associated volume command prompt. Running "diskpart> list volume" from the X:\windows\system32 minint command prompt shows volume 0 to be associated with drive letter C, and Fs as “RAW” with type being Partition while Status as “Healthy.” I have also attempted to switch to drive letter C via “X:\windows\system32> C:” but it only produces the following error message: “The volume does not contain a recognized file system. Please make sure that all required file system drivers are loaded and that the volume is not corrupted.” I do appreciate your help in resolving what has been a very frustrating problem.

Is there any suggestion for resolution? Again, no issue to authenticate to encryption layer (PGP encryption) but cannot authenticate to Windows 7, receiving this error message: "There are currently no logon servers available to service the logon request." Need to undo the inadvertent configuration changes (kms.txt file and IPv6 disablement) to once again restore access to Windows file system. Have not been able to mount Windows file system to Linux even though authentication to encryption layer is possible.

I had misinformed you earlier, my apologies. The laptop uses PGP Whole Disk Encryption. I have always used only my username & passphrase to authenticate. Have none of the other info above that you have listed. Prior to misconfiguration issue described in earlier posts, I was able to access the Windows 7 files and applications simply by entering the username and passphrase information only at the start, when laptop was rebooted, or to unlock it. Please let me know if I can provide any other information. Thanks again.

No problem Cooka. Thanks for getting back to me. I do have the correct username and password for my user account, and the desktop encryption login interface does accept those credentials, following which it launches Windows 7. BUT, Windows 7 presents me with yet another login screen. At this point, I provide the same username and password for my user account to Windows 7 but they are not being accepted, and Windows displays the following error message: "There are currently no logon servers available to service the logon request." I must add that in the past I was always able to access my files and applications after submitting the same username and password data only to desktop encryption login interface without any additional requirements by Windows 7 to re-enter my user login credentials. This lock-out situation happened only after the inadvertent configuration changes (i.e., adding the kms.txt file and disabling of IPv6 from wireless NIC) that I made to my user account. Windows 7 always prompts me to enter my user name and password data which are not being accepted, and I have been locked out of my account. I don’t have a local admin password to log into local computer. It is not possible to use password recovery software to reset the local admin password. Also, Windows partition cannot be mounted (likely due to the encrypted disk) onto Linux to reset the local admin password or generate a new one. Appreciate your help with resolving this issue.

Hello Cooka; I have a user laptop with Bitlocker drive encryption. It runs Windows 7. Ever since a foolish configuration change to ‘correct’ a DNS error in user account, and following a subsequent reboot, I have been locked out. Specifically, I created a kms.txt file in the user home directory, and set the value for hostname in kms.txt file to IP address of the local PC while also disabling the IPv6 in the tcp stack for the wireless NIC only, thinking there was no need for it. But, after the reboot and entering the same valid user credentials, it displays this error message: "There are currently no logon servers available to service the logon request". I have attempted to log on via the wired NIC (while keeping the wireless signal off) in the hope of undoing the wrong configuration changes but I have continued to encounter the same error message. I have also extensively scoured online resources for a solution but none has worked. I would like to reset the local admin password to alternatively log on and possibly undo the config changes above but password reset has not been possible due to Bitlocker/EFS setup. I don’t want to reset the non-admin user credentials as I know 1) they are correct/valid, and 2) would not want to jeopardise permanent loss of access to user data due to EFS encryption. To no avail, I also attempted to mount encrypted NTFS/exFAT partition on Kali Linux Live to reset the local admin password via the Windows sticky keys but the partition would not mount. Can you please recommend a simple and workable resolution? Thanks