mmarks_SW

I appreciate the moderators removing individual names. I really don't think it is in anybodies interest to start posting engineers details if you are disappointed with the service you were given. None of our engineers are juniors. Newer staff are always shadowed until they are confident and knowledgeable and have the support of the entire team behind them should they encounter a situation that they are not equipped to handle. Far more constructive to inform the people that can take your comments/criticisms on board and make a difference. I have always openly offered my own contact details to this forum and those of my management. If we are aware of a problem, no matter how small, we will endeavour to resolve it. That's our job and we take it seriously. Do bear in mind that, as with any forum, it is unlikely to read a post containing 'used a product today and it worked fine, just like it did yesterday'. That's not intended to belittle anybodies experience that wasn't up to scratch, just a fact that forums are used as a place to highlight problems and vent frustration. Our Head of Service Support can be contacted on [email protected] for support concerns, our Head of Solutions can be contacted on [email protected] for implementation concerns and if you are not satisfied with the response received, I welcome you contacting myself at [email protected]. My first port of call will always be to discuss with my management team first so please make use of them if you need to. Michael Marks Operations Director Smoothwall Ltd.