AdamGJohnson

Hi Guys and Girls, I work at a small university and we don't have the biggest budgets in the world, but we have a very good wireless network and coverage in almost all areas is excellent. Capacity is never reached and we don't really put any limitation on how fast, what or how much students can download. So even though we think wireless here is pretty good and we have the logs to prove it, after many conversations with students and staff, their general consensus is that its awful. Most of the time if a student can't connect its because of a problem with their laptop or device rather than a problem with the wireless. Still, most of the time we hear that its not as good as they have at home. Obviously our wireless has more security and we ask them to sign in through a portal to use it, but that is as difficult as its gets. I was wondering if other institutions are the same and how my fellow techies manage expectations?

Newman University is seeking an IT Helpdesk Technician to join its IT Services team on a 14 month fixed term contract. The post will be the first line of IT support to over 3500 staff and students. The role is customer facing and will involve answering the phone, emails as well as face to face enquiries. This is a critical function of the IT Services department and the person we are looking for will have excellent communication and customer facing skills. Training will be provided so candidates do not need to possess excellent IT knowledge but should be competent with technology and have the ability to learn quickly. Previous IT Help Desk experience within an educational environment is desirable, together with Excellent IT Skills, including knowledge of Microsoft products (Operating Systems & Office) and other commonly used educational software packages and mobile devices. For further details please visit our website IT Helpdesk Technician (Fixed Term) - Newman University, Birmingham

AV and IT Technician - Birmingham - £19,082 - £21,391 - 19/08/2015