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Thanks b4bob, I've sent you a msg. I don't know if this is what should happen but when I click on "Select this icon to show your Home Directory" the next page is blank, which normally has the folders on it BUT the "my computer" screen appears at the same time showing the folders and files. Any ideas if this is why I'm still having problems??

Thanks Tech Monkey, I think I did what you said and I tried a few other things (can't remember exactly what they were as just kept trying different things). Well I can now open my files and look at them and save them to my laptop BUT it will not let me save them back to my school site! I get a warning message which says: There has been a network or file permission error. The network may be lost. Anyone got any ideas how I can solve this???

Hi, Well it still isn't working! I am currently accessing my plans via my old computer as I still can't access them via my laptop. I had a very long conversation with a very nice and knowledgeable advisor from county who tried various things but ended up saying that he was unsure why it wasn't working, he thought it could be connected to my laptop having: Vista Microsoft Office Word 2007 IE 8 Since I last asked for help I have actually been signed off work by my doctor so it would make my life so much easier if anyone can work out how I can access my plans via the laptop. Thanks

Thought I'd try and do this just incase it helps but it comes up : Please type the location where you want to place the extracted files. What do I put in or where do I browse? Thanks 'Spartek' I will show my 'IT lady' your message when I see her on Monday. Hopefully she will understand what to do. Thank you

Hi Bizzel, The link you gave me was eactly what my network admin gave me! So it doesn't work. Any other ideas? I think I need someone from RM Easylink to be raeding this to sort out my problems Thanks

I have MS Office 2007 installed. Off to bed now if not will not want to get up in the morning. Thanks in advance to anyone who might know the solution or might know someone who might be able to find out the solution!!

Hiya Yes I've added it as a trusted site. When you say is it under a https connection, do you mean that the address starts with https:// rather than www. ? If so yes it starts with https:// (no idea what that means though!) Anyone else use RM Easylink with Vista???

Just tried it but no it says it needs IE 5 or above to work! Thanks for your suggestion.

Hi I am a teacher and on my old computer I could access all my files saved on the system at school using RM Easylink. It is fantastic as I now do not need to stay at school to do my work. My problem started when I bought my new laptop (Vista). Since then I can not open my documents. When I click on Select this icon to show home directory the next page which appears is blank!!! It does not show me any of my files. Any body got any idea what to do?? Our IT lady at school gave me this info but it did not work. Symptoms RM Easylink™ works locally on the Community Connect 3 network, and remotely for the majority of users without any problems. However, one or more remote users have problems opening their Home Directory. They receive an error message "Documents in this folder are not available. The folder may have been moved or deleted, or network problems may be preventing a connection to the server" or the page loads but is completely blank. Cause There is a known and documented issue with Microsoft Webdav which has been addressed with a Microsoft Hotfix. Requirements Be aware that this problem has not been replicated by RM, and the Microsoft solution has not been validated. This Hotfix is NOT supported by RM. Procedure Further advice on the problem can be found on the Microsoft Support Knowledgebase under article Q892211. Description of the Software Update for Web Folders: January 25, 2005 A downloadable Hotfix (Webfldrs-KB892211-ENU.exeWebfldrs-KB892211-ENU.exe) is available to download from the Microsoft Website. http://www.microsoft.com/downloads/details.aspx?FamilyID=17C36612-632E-4C04-9382-987622ED1D64&displaylang=en Fingers crossed that someone will know what to do. Thank you.