newmarcha

Yes the few schools that have the App in Hertfordshire all have the same issue. We have done a lot of testing with Capita but still no solution offered. Are you working in a Hertfordshire school?

I have several cases of this issue logged with Capita's service desk. Why does it take me to look on here to find out what the problem is!!

Since the recent upgrade a few of our schools have informed us that emails sent to parents are going straight to the spam folder. Capita have advised that we are the only authority (Hertfordshire) experiencing this? Has anyone else got this issue?.

I am glad I have found this post, I have 2 cases with the Capita Service Desk for exactly the same issue as described. I have been given numerous solutions that have not worked. Now that I have made the Capita Service Desk aware of Phil Neal’s post they have said that I will need to wait for the patches!!