Job Description
A great opportunity for 1st /2nd line Support Technician/Engineer (Win 2008, XP, AD, Outlook, DNS, DHCP, TCP/IP etc) to work for a leading managed service provider and be based onsite at an Academy. A varied, challenging and hugely rewarding role.
Gaia Technologies plc is a leading Managed Services provider to Education. Due to business growth we're looking to recruit additional customer facing support engineers to be based onsite at an academy as part of a technical team.
Whilst this is a technical position, the role requires the building of strong relationships with the school leadership / teaching staff and will thus suit someone that is not only passionate about ICT, but is a great communicator, has a proactive attitude, loves solving problems and ultimately gets a real buzz out of going the extra mile to delight customers and users.
The position offers the chance to use and develop a broad range of technical support skills, a good degree of responsibility within a highly supportive environment and the chance to be part of a successful company that invests in its staff and ultimately makes a very positive difference to the teaching and learning of young people.
Salary: £20,000 - £24,000 per annum depending on qualifications
Key Responsibilities
• Respond to and resolve ICT incidents in order to maintain / exceed contracted service levels.
• Regularly communicate with the users and wider Managed Service team to keep them updated and informed.
• Ensure spares are maintained to guarantee service availability.
• Assist in with implementing changes to the ICT provision in line with requests made by the customer through the Change Process.
• Understand the ICT solution delivered to the school and identify areas of improvement.
• Maintain accurate incident records.
The Individual
• Of graduate calibre with a track record of providing exceptional levels of technical and customer support, ideally in a SLA driven external customer / or school environment.
• Strong communication and interpersonal skills and passionate about delivering exceptional customer support.
• Able to work alone onsite and build exceptional customer relationships.
• Good breadth of 2nd line technical support experience: Win 2008, Server 2008, XP, AD, Outlook, TCP/IP, DNS, DHCP etc.
• Sound planning, organisational and prioritising skills.
• A logical and tenacious approach to problem solving
• CompTIA, MCSA /MCP accredited
• CCNA accreditation an advantage
• Previous support experience in a school environment would be useful but isn't essential.
Gaia is committed to Safeguarding and Promoting the Welfare of Children. This post is subject to an Enhanced DBS disclosure check through the Criminal Records Bureau.
For an application pack please call 01248 675800 or email
[email protected]
Closing Date: 28/01/2015
