Delanos

Hi all Case closed Absolutely nothing wrong with data on SIMS turns out the lack of an end of year procedure in their own software was corrupting stuff. Thanks for feedback which helped ascertain SISM was not the issue

thanks so much - all our tills went down today too so something is really up here

Thanks so much for the speedy response and the report which ive now used. Ive just called Cunninghams back and asked how they process these IDs - I've now been told it may be a payment ID?- but they are going to check with original responder and come back to me Ill udpate this case if I get a resolution just in case anyone stumbles into the same thing later on. Thanks again

Hi all Wonder if anyone can advise - I dont have access or use the following software apart from SIMs - the main person is off on maternity. We have had new pupils to our school this year arrive and they immediately have dinner money debt on IMPACT. Cunninghams have been contacted and they have stated that there has been a change of IDs in SIMS- not the standard student IDs or staff codes we use but the IDs in the background. They explained it to me that:- For example:- Person A is put on SIMS - they are given or their record is given an ID of record 1 Person B is put on SIMS - they are given an ID of record 2 These have now become mixed so that ID1 is with person B and ID 2 is with Person A They have said we have had no end of year carried out in 5 years so they cant track back to see when this changed Also said that we will just have to deal with them on a case by case basis when someone brings it up and we will have to manually work out the money difference for both accounts. Also biostore which we apparently also use isnt supported by them in the typical fashion as its legacy software Any input greatly appreciated, Im just ringing ESS as Cunninghams say the problem is on SIMS but i cant see how

Thankyou again - lesson learnt there then as i genuinely did no different myself to any other day. The file is definitely corrupted as I sent it to someone I know at another school who does the timetable and he was also unable to load it. Ill also see if Capita come back to me

Thankyou so much for taking the time to reply- I will talk to IT and ask that we do this tomorrow morning (im not technical so wouldn't know where to start with what you have said) In the meantime I have loaded a backup and spent the last couple of hours re doing some of the changes I had already made so at least all is not lost and i can go to work tomorrow and pretend it wasnt such a big deal. Id love to know what the hell happened though...out of the blue- bizarre- so I will definitely update the thread here for whats its worth to people. Thanks again for replying

Hi all I raised a call with capita late this afternoon as being critical and hope someone will come back to me. Ive been working on our timetable on and off for the last few weeks. The odd change has come back so ive been dipping in and out of it and making the necessary changes. This afternoon i went to a meeting and came back to load the timetable file. Nova cannot see anything in the particular drive that it is shared in - nothing the screen is blank. Ive opened the folder separately and can see everything is in place. it has been working perfectly up until this afternoon I spoke to our IT who have 'truncated' SIMS to free up disk space as they had said that we had run out of space. Ive now tried again and it still doesn't recognise anything being in the folder. Ive got a laptop with an older version of Nova T and tried to load the file but it just says Unable to load file. As an aside i re loaded this terms timetable and it said something about being unable to write the file. Im now terrified to touch Nova- I re rang Capita and just asked if someone could just load my nova file to see that it isnt corrupted but firstline are unable to do so and I cant upload the file to my case in my account. Can anyone shed any light on this as I foresee a few weeks work going down the drain. and a sleepless night ahead

You may well be right as it still doesn't work for me folling just the above Ill let you know if the unticking is the thing that makes it all fall into place thanks again

Hi I've had an answer from CAPITA- they have kindly emailed me. I post it here for reference Thanks BSmith for your prompt response [TABLE=align: left] [TR] [TD=align: left]The reason why no class teacher appears for the tag is because there is no main class teacher associated to the class for that course. They are the class teacher and not the main class teacher. Please assign the main class teacher using Nova and export the changes back to SIMS. To ensure a user has been correctly assigned as a Main Class Teacher, please go to Focus | Person | Staff and then open their Staff Groups Link on the left hand side of the screen. If they're not showing as the Main Class Teacher of the class in there, then they haven't been assigned correctly. [/TD] [/TR] [/TABLE]

Sorry just to add Now I think about it the teacher showing up as attached to the class is the head of department that I added in course manager. OR he was the person who had the class before..................I cant tell

Hi thanks for your response Yes it is

Hi all We have recently gone live with SIMS (not even one month yet) and we have an issue with an individual report. I have asked CAPITA for support and they have been great but unfortunately as a school we are blocking their remote access somehow so they cannot get onto my machine to help me and we have parents evening tomorrow. We have set up the report in the word template area (in individual report) and all is good, however some teachers are missing. Taking one teacher (new member of staff) as an example, the marksheet does show up as his...BUT I have gone into course manager and a different teacher is linked with the class. I can only think this somehow relates to a change that I made in Nova recently. I added another maths set to the model and then swapped the teachers around in classes (after adding this new member of staff) His timetable is fine and he doesn't share the class with anyone else. Can you help me understand what I am missing. All the other teachers in his subject come out fine so it isn't a problem with the merge field Thanks in advance all, this site has been a great help to me as reference whilst starting out with SIMS so any response at all is great.

Our Business Manager likes it...and it seemed very simple; however after the intial setting up and upload of info I believe that it will be someones job to manually maintain the information. We have CAPITA coming in to demo SIMS next week, so perhaps there is an aspect of SIMS that could cover this. We shall see. Thanks again, I shall remember my log in to this site and visit regularly!

Hi My very first post! Just wanted to say its been really useful reading through your MIS challenge information - thankyou. We have just had SBS (School Business Services) in to demo their budgeting software.