Tinkerbell12

Thanks PCStru and FragglePete.... we've had a quiet couple of weeks, but still don't seem to understand what the masses of issues over the Summer term were or who was to blame.... TBH I am sitting here just waiting for it to start again... I certainly have lost confidence....

Snap.... shall I inbox you? et al.... I'd be really pleased to hear from others too....

Here is an example showing two types of error. One with a payment made via ParentPay and then one with the purchase at till being reversed....

Are we prepared to say who our cashless caters are? We've had the issue since April.... possibly March. I'm happy to show some examples if that would help?

They usually come up as "adjustment made to match till balance" and yes plenty of queries coming in....

Hi I'm new on here, so please go easy! We have noticed since Spring 14 that we have had issues with our Cashless system not updating balances on ParentPay, when money was spent in school for meals. The problem has been intermittent and seemingly random with some students being effected and others not at varying points over the last 4-6 months. It appears ParentPay doesn't always receive updates for transactions, nor does the cashless catering system always get information from ParentPay about funds added via ParentPay. I was wondering if anyone has had similar experiences and if you have managed to get them resolved? If so how? I am unclear at this stage if the error is with ParentPay or our cashless catering system.... or both? I've searched on Google and can see various schools have messages on their own websites making mention of apparently similar issues, but it would be really helpful to make contact with some peers who are happy to talk through issues they have experienced and resolutions. Thanks Tink