IT TECHNICIAN
JOB DESCRIPTION
LOCATION : Abbeyfield School, NorthamptonSALARY : NJC Grade D Points 3 – 4 (£18,562 – £18,933) per annum Full time, permanent (37 hours per week)
THE ROLE
• To Support the Regional IT Manager and Senior IT Technician with day to day school support.• To act as an ambassador for the school and Principal in all matters.• To promote the vision and values of the school with all stakeholders including colleagues, students, parents, visitors and the local and wider community.
REPORTING LINESThe post will report to the Regional IT Manager• To ensure all incidents and requests for the Academy are logged appropriately on the ICT Helpdesk System.• To ensure that incidents and requests for the Academy are prioritised accordingly and are documented within the ICT helpdesk system.• Maintain regular communications with the appropriate staff until incident resolution.• Monitor progress of all incidents and requests for updates or resolution as appropriate.• Escalate any incidents to the appropriate team as necessary and work with the Regional IT manager, Senior IT Technician, 3 RD party support providers, and other stakeholders to resolution.• Identify, resolve and/or document workarounds for desktop related problems.• Image, deploy and manage desktops, Laptops and other end points and devices such as printers and IWBs.• Provide high quality technical support and advice to the Academy.• Test and install new software, ensuring licensing compliance.• Set up and maintain user accounts, ensuring that new staff and students receive credentials in a timely fashion.• Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, touchscreens and ensure that this is hardware is tested and prepared for use when required.• Carry out scheduled maintenance check, which may include portable appliance testing (PAT) for ICT equipment.• Ensure inventories for ICT hardware and software are kept up to date.• Test and install patches & updates for the Academy’s MIS system.• Work with the Regional IT Manager to implement the Academy’s ICT vision and core values.• Undertake other IT related tasks as required by the Regional IT Manager.
EVENTS• Support the Regional IT Manager and team with the organisation of professional development days.• Support the Regional IT Manager in any Academy wide events.• Support the Regional IT Manager at major annual events as needed (this may include a few evening events).
General Additional duties
• Undertake tasks as required by the Regional IT Manager or Academy Principal.• To participate in the school’s performance appraisal scheme and, to undertake training continuing professional/personal development of self and others as appropriate This job description reflects the major tasks to be carried out by the post holder and identifies the level of responsibility at which they will be required to work. In the interests of effective working, the major tasks will be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder
IT TECHNICIAN JOB DESCRIPTION LOCATION : Abbeyfield School, NorthamptonSALARY : NJC Grade D Points 3 – 4 (£18,562 – £18,933) per annum Full time, permanent (37 hours per week) THE ROLE • To Support the Regional IT Manager and Senior IT Technician with day to day school support.• To act as an ambassador for the school and Principal in all matters.• To promote the vision and values of the school with all stakeholders including colleagues, students, parents, visitors and the local and wider community. REPORTING LINESThe post will report to the Regional IT Manager• To ensure all incidents and requests for the Academy are logged appropriately on the ICT Helpdesk System.• To ensure that incidents and requests for the Academy are prioritised accordingly and are documented within the ICT helpdesk system.• Maintain regular communications with the appropriate staff until incident resolution.• Monitor progress of all incidents and requests for updates or resolution as appropriate.• Escalate any incidents to the appropriate team as necessary and work with the Regional IT manager, Senior IT Technician, 3 RD party support providers, and other stakeholders to resolution.• Identify, resolve and/or document workarounds for desktop related problems.• Image, deploy and manage desktops, Laptops and other end points and devices such as printers and IWBs.• Provide high quality technical support and advice to the Academy.• Test and install new software, ensuring licensing compliance.• Set up and maintain user accounts, ensuring that new staff and students receive credentials in a timely fashion.• Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, touchscreens and ensure that this is hardware is tested and prepared for use when required.• Carry out scheduled maintenance check, which may include portable appliance testing (PAT) for ICT equipment.• Ensure inventories for ICT hardware and software are kept up to date.• Test and install patches & updates for the Academy’s MIS system.• Work with the Regional IT Manager to implement the Academy’s ICT vision and core values.• Undertake other IT related tasks as required by the Regional IT Manager. EVENTS• Support the Regional IT Manager and team with the organisation of professional development days.• Support the Regional IT Manager in any Academy wide events.• Support the Regional IT Manager at major annual events as needed (this may include a few evening events). General Additional duties • Undertake tasks as required by the Regional IT Manager or Academy Principal.• To participate in the school’s performance appraisal scheme and, to undertake training continuing professional/personal development of self and others as appropriate This job description reflects the major tasks to be carried out by the post holder and identifies the level of responsibility at which they will be required to work. In the interests of effective working, the major tasks will be reviewed from time to time to reflect changing needs and circumstances. Such reviews and any consequential changes will be carried out in consultation with the post holder