Sput

We get this, and found that if you use a GPO to disable sign in to office it removes the spurious error, however we use onenote as a exercise book for Computer Sci, and it also stopped the OneNote 2016 Desktop application from working as that requires being signed into office. James

I don't know if this is of any help, but here are the Hardware IDs in device manager of the offending item.

Hi, I downloaded and have a go at installing the Boxford USB driver that was on the link you sent sadly no joy I shall keep hitting google and hoping Thanks

Yes after a drive failure the PC has had a new HDD installed and windows installed. We have had a look around and have installed the Pacer XMC-E software from a CD, however there appears not to be a driver on the CD, I can see the item in device manager as not having a driver, and when the USB is removed from the PC that item goes, so I know that there seems to be a driver for windows needed too. Thanks

Hi We have an old Pacer Router which is badged as a Techsoft bit of kit in the D&T department, the PC it was on had never been touched since I got to the school and has always worked, the inevitable has happened and the PC needed a rebuild we have got the Pacer software which will take a 2D design file and put into the Pacer CAD software to use on the Router however there is a USB connection from the device to the PC which needs a form of Driver. This is my stumbling block as I have no drivers (I got into post after the initial installation) having rummaged about no one has a driver. Its a Techsoft Routercam 1220. A call to Techsoft yesterday I managed to find out that they rebadge Pacer hardware. I have since found that Pacer has been sold to AXYZ, and a call to them told me that the hardware is obsolete and not supported. I was hoping someone out there may have a driver which I could beg borrow or steal? Any hints or suggestions for getting this working gratefully received.

Morning all, I too have been given to lovely job of setting the POP up. Ive installed the Service to our exam server, the AD dash to the exam officers PC and the ID to the teacher PC in a class room, (thankfully starting with just 1 room 30 test players) and the test player to 30 PCs, this has gone ok. We did a demo test booked from Edexcel as part of the install as you cannot book the kids onto the exam till a demo has been ran. This worked ok. Kids were booked and came to sit the exam Wednesday, and they were unable to access the tests. Downloaded the package on the Amin Dash all ok, assigned to the room and invigilator all ok, kids went to use the software and were getting the error "could not retrieve package download address, make sure invigilator dashboard running and logged in" (which it was). Called our support person and went through 1st, 2nd, and 3rd line support with no one knowing whats wrong. Stopped and Started the service, deleted and recreated the database and still to no avail. Had been told by support that there is a 24 hour turn around on Wed for support calls, so called Thurs and got told they were still working on the error. Inset today, and H/T next week so will be picking this up again on the 24th (SAN+NAS install for us next week) but it seems that even if you get everything installed ok, and run a demo test it does not mean to say that its going to work on the day sadly. Hope everyone else has a little more luck then we are having at the moment. Sput