I am very surprised they are still trading, I think somebody there needs to re-evaluate the company's business ethics. Clearly out to make as much money as possible by ripping off customers and the profits are obviously not going back into looking after the customers as I have been waiting for toner for over 4 weeks now!! Appears they don't have the basics covered?! And they call themselves a Managed Print 'solutions'. I'd have been better off purchasing a printer and looking after my own toner in the long run. Steer clear unless you are happy to lose money