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The first thing I did was get all of the passwords. I'm ready and waiting to reset all the server controls as soon as I can. This is a company that is happy to leave networks unlocked, which is always a no-no with any SMT let alone the data protection issues. Okay, raiding my iPad notes here on the last of these gems: 'What type of electricity do you have in school?' (he was confused by the 200-240V label on a PC) Teacher: 'my password hasn't worked since the start of term' Company: 'what is your password' Teacher: 'password - you set it up for me' Company: 'are you sure you are spelling it correctly?' 'Do the teachers ever need to access the pupil's work folders?' (in jobs book) 'My TV is not working' - reply was 'because of wifi' 'the computers are now sinking' 'If you connect any other type of access point to the internet it will break the internet forever' (I may have to scan this in as a screengrab, it is one of the best emails i've ever had) The answers aren't even good wind ups, are they. I'm off to visit another school supported by the same bunch of talented individuals next week, i've already been told that they have said that it is not possible to connect a 'wireless extender' to their school network which sounds like familiar nonsense to me (i'm betting that they have a bunch of wireless access points on site, probably the same useless ones they are now trying to upsell the SMT here.

Hey, thanks for all the replies! The amount of times I have thought 'seriously, I am not an idiot' this term is staggering. I was teaching (in another school) before I took this job and I think they are using this to try and annoy me... teachers, and all that! I have documented everything since week 4 of this term, sent the SMT the relevant info along with links proving that what they have stated is nonsense. As for the contract, i'm hopeful we can remove these fools and i'll gladly say who they are once this is resolved. I have already had a quote for a Ruckus system to replace the 54g Netgear Access Points they installed prior to me taking this job (they are the latest technology! It can easily support your requirements!) and the company that has provided this quote is much better. The odd thing with the current company is that they are reasonably large and presumably can't be this awful all the time? I've now dealt with four employees and the boss and they are all full of nonsense. The '£5k but there's no guarantee it will work' came directly from the boss! I am getting masses of work done in this job, the IT company have set hours each week and i'm able to do 90% of the work, leaving them with easy tasks to do each week- but no danger of contract reduction as there are 'insurance purposes' things to do. The only problems that arise are from their work- which fortunately is being noticed on a regular basis, as is my work in driving the ICT department forwards in terms of software and usage. More awesomeness: Teacher- I cannot access the teacher drive Company- Well the solution is to reformat your PC, it'll take at least a week 'Could you plug your iPads into the ethernet?' 'Ah, the whiteboard has a USB B connection, your PC has a USB A- you'll need to replace the whiteboard'

http://www.amazon.co.uk/TA2020-Tripath-Class-T-Amplifier-Supply/dp/B007VMA6OU/ref=sr_1_1?ie=UTF8&qid=1386325950&sr=8-1&keywords=amplifier These are awesome and cheap. I've had a whopping pair of s/h JBLs connected to one of these and the sound was flawless- loud too! My summer party rig for the house was an old hifi speaker (3ft tall, £5 from the car boot), one of these amps screwed on to the top, and my phone for the music source. These are nice to mount under or on top of a desk and v reliable too.

Hi, i've inherited a useless IT support provider in my new school. Any ideas on how to deal with them? Highlights so far: four replies to approx. thirty emails on various issues RS232 ports being retrofitted to every new PC in the school, and we have no RS232 devices anywhere 'we can put in new access points at a cost of £5k plus labour, but there's no guarantee they will work' 'its not the network we put in, you have bad broadband' 'your iPads aren't compatible with some sites on the internet' 'YouTube is going to be shut down soon, so there's no point allowing it on the firewall' 'Gmail doesn't work on the iPad, you need to replace these with Nexus tablets' 'We could install a TV in the library, but we don't stock them. And anyway, if you have a TV you have to have a TV licence for every screen in the school' Invoicing us for inputting wifi passwords on to iPads- each one took ten minutes to do, apparently! The dafter ones have been to individual teachers, although they do continue to be unprofessional to me. Anybody have experiences with this sort of nonsense that can help me out? The company are keeping me quite entertained but eventually the SMT will think i'm an idiot if I keep passing these 'excuses' on. It's already difficult to explain why things are no longer working after they've been in to do work...