We are sorry to hear that you have been experiencing problems with your G Touch. We have every desire to resolve your issues as soon as possible. To solve the issues reported please follow the instructions below. If you need any help or guidance please don’t hesitate to contact our technical support team on 01902 390878.
Jittery Touch
For smoother writing on the screens, the smoothness setting can be altered. To find this setting please go to the configuration menu, which is included in the G Touch driver menu on your computer. Please select the special config tab and uncheck open MultiTouch, followed by setting the IR smooth setting to the highest.
Condensation
This is down to the G Touch being shipped in cold conditions and once in use it will disappear in 3 to 4 days.
Budget Screens
We don’t supply budget screens and we can assure you that the panels are sourced from the likes of Samsung and Sharp.
Please accept our sincerest apology for any trouble or inconvenience we have caused to you. As with any business like ours, the greatest advertising we can have is word of mouth from satisfied customers. We highly appreciate your feedback as it will assist us in becoming better at what we do, with our goal being to retain yourselves as satisfied customers and we hope to serve you again in the future.
Thank You
Christopher Bevan,
Technical, Genee World
