nharvatt

Hi kctesting Perhaps you can send me a PM so we can continue this discussion outside of this thread and ensure it stays on topic for hindertonhead and others that might read it. We would like to understand what we can do to help put right whatever it is we got wrong.

Thanks Greed. We understand that schools are very different to other sectors and the response of heronius demonstrates that we providing good levels of support for our schools customers. In APAC we support c.2000 schools, yes they have different geographic requirements however they operate in a very similar way to UK schools so the majority of their needs are common. Whilst each sector has its owns needs we do understand how to provide excellent customer service for all our customers. That’s why we are concerned to read posts of customers having a negative experience, we clearly got something wrong and want to understand what we can do to help put it right.

It’s concerning to hear that you’ve had a negative experience of Tribal, and we’d like to try to address whatever issues you’ve got. If we’ve made a mistake of some kind, we’d like to put it right. We’re very proud of the fact that more UK universities, colleges and training providers trust us with their MIS systems than any other provider, and the vast majority of our customers are delighted with the work we do for them. But in this case, we’ve clearly got something wrong. Please can you provide contact details, or make contact with me, and I’ll do everything I can to help.