Duncan_Kemp

Peripatetic ICT Technician Vacancy [TABLE=width: 100%] [TR] [TD] Job Title: Peripatetic ICT Technician Reference Number: WORC000000367 Location: IBS Schools, Malvern Court, Whittington Road, Worcester, WR5 2RG Employer: Worcestershire County Council Contract Type: Full time permanent Working Hours: 35.00 Hours Week Closing Date for Applications: 21 February 2014 Interview Date: 3 March 2014 Salary: £16,395 - £20,558 About Us The successful candidate will join the IBS Schools team, which is Worcestershire County Council’s school ICT support team. We provide ongoing technical support to 239 schools, colleges and academies. We are an established team and are looking for someone who is passionate about ICT and who is also a great communicator; someone with a pro-active attitude, and who will go the extra mile to ensure our school customers receive excellent support. We are seeking to appoint an enthusiastic individual to join our team - you will have the opportunity to develop and use a broad range of technical skills, and have a degree of responsibility for your individual group of schools. We invest in our staff and our aim is to make a positive difference to the learning and teaching of young people. If you would like more information then please contact us on 01905 765160, either to talk through the role or, alternatively we are very happy for you to vist to find out more. Key Requirements Key responsibilities of the post are: Manage, maintain and update a group of school's networks, ensuring they are operational, and to respond to and resolve ICT incidents in order to maintain / exceed contracted service levels. Maintain, set up and test all ICT equipment in schools, including peripherals. Undertake regular server maintenance, upgrades, housekeeping including virus checking and backups. Maintain accurate incident records and documentation for your schools. Involvement with larger installation builds with other team members. You will have the opportunity to take part in Research and Development for the team, developing our service and producing team documentation and standards. A full driving licence and car are essential. Apply online: WM Jobs - Job Details[/TD] [/TR] [/TABLE]

Peripatetic ICT Technician Vacancy - December 2013 [TABLE=width: 100%] [TR] [TD] Job Title: Peripatetic ICT Technician Reference Number: WORC000000320 Location: IBS Schools, Malvern Court, Whittington Road, Worcester, WR5 2RG Employer: Worcestershire County Council Contract Type: Full time permanent Working Hours: 35.00 Hours Week Closing Date for Applications: 10 January 2014 Interview Date: 20th January 2014 Salary: £16,395 - £20,558 About Us IBS Schools is Worcestershire County Council's schools ICT support team, providing ongoing technical support to 239 schools, colleges and academies. We are an established team and are looking for someone who is passionate about ICT but who is also a great communicator; someone with a pro-active attitude, and who will go the extra mile to ensure our school customers receive excellent support. This is a good opportunity for an enthusiastic individual to join our team - you will have the chance to use and develop a broad range of technical skills, and have a degree of responsibility for your individual group of schools. We invest in our staff and our aim is to make a positive difference to the teaching and learning of young people. Please take the time to look in more detail at the Job Description and Person Specification online. If you would like more information then please contact us on 01905 765160, either to talk through the role or, alternatively we are very happy for you to vist to find out more. We look forward to receiving your application. Key Requirements Key responsibilities of the post are: Manage, maintain and update a group of school's networks, ensuring they are operational, and to respond to and resolve ICT incidents in order to maintain / exceed contracted service levels. Maintain, set up and test all ICT equipment in schools, including peripherals. Undertake regular server maintenance, upgrades, housekeeping including virus checking and backups. Maintain accurate incident records and documentation for your schools. Involvement with larger installation builds with other team members. You will have the opportunity to take part in Research and Development for the team, developing our service and producing team documentation and standards. A full driving licence and car are essential. Apply online at wmjobs.co.uk [/TD] [/TR] [/TABLE]

IT Service Desk Analyst Vacancy Reference: WORC000000216 35 hours per week £15,022 - £18,271 per annum IBS Schools, Malvern Court, Worcester IBS Schools, Worcestershire County Council's ICT support team for schools, provides ongoing ICT support to 239 schools, colleges and academies throughout Worcestershire. We are committed to providing first class support across a number of IT areas. We keep up-to-date with the latest initiatives and relevant technological developments and continually revise our services to meet local and national requirements. Our objectives are to advise and support schools and academies and help them increase the achievement of all pupils by maximising the impact of the use of IT. We are a well established team looking to recruit someone into the position of IT Service Desk Analyst. This is a brilliant opportunity for an enthusiastic individual to join our team - you will have the chance to join a strong, supportive team and develop your ICT skills. We invest in our staff and our aim is to make a positive difference to the teaching and learning of young people. The role The role includes ensuring that calls for support are logged and dealt with promptly and appropriately, the call logging system is kept up to date and that customers are kept informed of progress of all incidents. Providing first line IT telephone and remote support to customers for SIMS, other software used by schools and the range of hardware and peripherals installed in schools. Supporting school staff to enable them to complete statutory data returns and meet their own non-negotiable deadlines as appropriate; for example to meet the census data returns required by the DfE, or to enable data transfer of exam results from exam boards to schools. To provide on-site support in the form of overview training for new school administrative staff and to assist with holiday project installation work. Key requirements Key responsibilities of the post are: To provide first line telephone and remote support to all school staff in the use of SIMS management information systems software, Microsoft© Office and other software and also to support the variety of desktops, laptops, printers, scanners, Microsoft© Windows operating systems, Apple related systems, etc. now prevalent in Worcestershire schools. To log all relevant details of incidents in the Service Desk call logging system from information taken from customers via telephone, voicemail messages and emails and to action appropriately, resolving at first line, or redirecting and escalating to the appropriate member of the team. To pro-actively provide information to customers on the progress of outstanding support calls in accordance with the KPIs agreed with customers within the Service Level Agreement with them. To contribute to ensuring that the Service Desk system is kept up to date with details of all relevant information, that required information is passed on to appropriate teams and that customers are kept informed. It is desirable that the post holder has the ability to travel to various locations within the county of Worcestershire. To apply online please visit www.wmjobs.co.uk. Closing Date: 24 November 2013 Interview Date: 2 December 2013

Peripatetic ICT Technician Vacancy [TABLE=width: 100%] [TR] [TD] Peripatetic ICT Technician to work in Schools throughout Worcestershire Salary: £16395.00 - £20559.00 per annum Closing Date: 11th October 2013 Interview Date: 28th October 2013 IBS Schools is Worcestershire County Council's schools ICT support team, providing ongoing technical support to 239 schools, colleges and academies. We are an established team and are looking for someone who is passionate about ICT but who is also a great communicator; someone with a pro-active attitude, and who will go the extra mile to ensure our school customers receive excellent support. This is a good opportunity for an enthusiastic individual to join our team - you will have the chance to use and develop a broad range of technical skills, and have a degree of responsibility for your individual group of schools. We invest in our staff and our aim is to make a positive difference to the teaching and learning of young people. Key responsibilities of the post are: Manage, maintain and update a group of school's networks, ensuring they are operational, and to respond to and resolve ICT incidents in order to maintain / exceed contracted service levels. Maintain, set up and test all ICT equipment in schools, including peripherals. Undertake regular server maintenance, upgrades, housekeeping including virus checking and backups. Maintain accurate incident records and documentation for your schools. Involvement with larger installation builds with other team members. You will have the opportunity to take part in Research and Development for the team, developing our service and producing team documentation and standards. A full driving licence and car are essential. If you would like more information then please contact us on 01905 765160, either to talk through the role or, alternatively we are very happy for you to visit to find out more. The job description, person spec and application form can be found at WM Jobs - Job Details We look forward to receiving your application.[/TD] [/TR] [/TABLE]